Comments - Updating Comments for a Person 11g

Purpose: Use this document as reference for how to update comments for a person in ctcLink.

Audience: Communication Builders

Comments can be assigned to an individual student or in a batch process using the 3Cs engine.  The following instructions will help when comments need to be edited or appended

Navigation:  Main Menu > Campus Community > Comments > Comments > Person > Person Comment Entry

Based on the Comment Category set-up, comments may either be edited or appended.  Comments can also be set to allow no changes and in these cases the comment would have no options available to update.

  1. Existing comments can be viewed by searching for the student on the Find an Existing Value tab.
Person Comment Entry Find an Existing Value tab

Editing a Comment

  1. A comment that is editable DOES allow the user to change the comment that was previously entered without any history.  In this case the Append Comments box would be grayed out.  
  2. The user can simply edit the previous comment and Save the changes.
Person Comment Entry Comment Data box

Appending a Comment

  1. A comment that is appendable DOES NOT allow the user to change the comment that was previously entered.
  2. Users would add details in the Append Comments box and Save the changes.  
Person Comment Entry - Append Comments

Once saved, appended comments appear as a part of the original comment box. There is not an automated date/user information on appended comments, and therefore it is a best practice to always input a date and user ID/name for the appended information as shown below.

Person Comment Entry Append comment highlighted

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