Troubleshooting: BI Publisher Ribbon does not Appear

Purpose:  Use this document as a reference for troubleshooting when the BI Publisher ribbon does not appear in Microsoft Word after download and installation.

Audience:  Communication Builders

Ensure you downloaded the correct bit for your version of Microsoft Office applications
  1. If you have Office 2007 or earlier, the 32-bit version is required.
  2. If you have Office 2010:
    1. In Microsoft Word, select File then Help.
    2. The bit version is listed on the right-hand side.
Microsoft Office Product page
  1. If you have Office 2013 or Office 2016:
    1. In Microsoft Word, select File then Account.
    2. Select About Word.
Microsoft Account page

        c.  The bit version is listed in the upper left-hand corner.

Microsoft Word 64-bit page
Enable Template Builder
  1. Close all instances of Microsoft Word.
  2. In the start menu, search for Enable or Disable Template Builder.
Enable or Disable Builder
  1. Select the first Button1 button.
Template Builder for Word
Run additional setup file
  1. Navigate from your local C: drive to the Program Files (x86) folder.
Program File
  1. Select Oracle.
Oracle option
  1. Select BI Publisher.
BI Publisher
  1. Select BI Publisher Desktop.
BI Publisher Desktop
  1. Select DotNetInstallFiles.
Do Not Install Files
  1. Select setup.exe and follow prompts.
Set Up
Ensure the add-in is enabled
  1. In Microsoft Word, select File then Options.
  2. Select Add-Ins and verify BI Publisher is listed as an active item.
BI Publisher
  1. If BI Publisher is not listed, use the drop-down Manage menu to select COM Add-ins then click the Go button.
COM Add-ins
  1. Ensure BI Publisher is checked and displays “Load at Startup”.
Load Behavior
  1. If BI Publisher is not listed here, return to the Options Add-Ins window.
    1. Use the drop-down Manage menu to select Disabled and click the Go button.
Manage: Disabled Items
  1. If BI Publisher is listed here, select then click the Enable button.
Disabled Itmes

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