1098T FAQs for ctcLink

Purpose: Use this document as a reference for questions around information on a student's 1098T.

Audience: Student Financials Staff

Box 1: Payments Received Method

How does the system know what is a qualifying tuition and related expense (QTRE)?

Box 1 calculates all payments that are attached to charges that are eligible for 1098T reporting.  When you build your Item Types for charges you check the 1098-T Eligible box on the Amounts Edits tab if the charge is reportable.  The system will pick up all payments attached to these eligible charges.

How does the system know what payments to look at that paid QTRE?

The system looks at item types classified as payments that:

  1. Applied to a charge item type that is flagged as 1098T eligible
  2. Was not reported on a previous 1098T
  3. Has a posted date that falls in the range of 01/01-12/31 for that 1098T calendar year.

What about loans? Shouldn’t they be showing up in box 1?

Yes, loans should be part of the box 1 calculation.  These would need to be excluded from your 1098T tree that the FinAid Group looks at on your TIN setup.

How do refunds get reported?

Refunds for the current 1098T calendar year will reduced from box 1 and box 5 if it is a financial refund.  What about for prior year refunds? See below for Box 4 Q&A.

Box 4: Adjustments Made for the Prior Year

What about Box 4, how does that get populated?

Peoplesoft will look at the prior year 1098T table and the refund table. If a payment was applied to a prior year QTRE and generates a refund, then the amount will show up here.

Box 5: Scholarships or Grants

Shouldn’t Third Party payments be included in Box 5?

Yes, any third party that pays for QTRE should show up in Box 5 if your college keeps a separate account for the third party.  These item types should be included your 1098T tree that the FinAid Group looks at on your TIN Setup. If a Third party payment is missing, please let ERP Support know by logging a help desk ticket.

Why is Box 5 showing amounts for non-qualifying tuition and related expenses?

Box 5 shows all grant aid that goes toward cost of attendance. Grant aid that can pay QTRE is reported in both box 1 and box 5. Aid that is restricted to nonqualified expenses is reported only in box 5.

Box 5 is greater than box 1, why is the student receiving a 1098T?

SBCTC recommends sending a 1098T to students that have box 5 greater than box 1 as they can use it to show proof of enrollment even if the student may not benefit from using it for their taxes.

Other Questions about how 1098Ts get generated

This student paid QTRE out of pocket but they don’t have a 1098T?

Look at the Review 1098T Messages page.  This will let you know why a student didn’t get a 1098T generated.

This student was enrolled during the 1098T calendar year but they still didn’t get a 1098T?

PeopleSoft looks at how the academic load is setup for your institution.  It will look for anyone that is Half-time, Three-Quarter time, or Full time.  Contact your enrollment services department about the credit levels for these academic load values.  Most schools have half-time to be considered 6 credits. A student with the “Not eligible for 1098T  Enrollment” message does not meet these academic load levels and therefore the system is not generating a 1098T. You can force a 1098T for this student if they request it. Note: If the student receives no grade or 0.0 for their classes, no 1908T will be generated and the error message will be enrollment related.

This student has a 1098T but they are not in any eligible classes.

The delivered functionality is looking at the student’s enrollment information to see if they are in the above mentioned academic loads; along with, units taken that are greater than zero and if the class is considered as earned credit.  If you believe a certain class is not eligible based on the mentioned parameters, you will need to contact the course/class builders to find out why the class was setup to be earning credit and count towards units taken.  If they are unable to answer why, please log a ticket with our ERP Support team.


Any further questions on how Peoplesoft creates 1098Ts for ctcLink, please log a ticket with our ERP Support Team.

Helpful Resources


Add your comment

E-Mail me when someone replies to this comment