Completion of Incomplete Coursework 11f

Purpose: Use this document as a reference for how to address the completion of incomplete coursework in ctcLink.

Audience: Campus Community Staff

Run 3C Engine process for date greater than Class end date, where an enrollment request has been processed for a grade change to a grade not equal to incomplete.

Navigation: Main Menu > Campus Community > Communications > Run 3C Engine

  1. Click the Add a New Value tab.
  2. Click the Run Control ID field.
  3. Enter the desired information into Run Control ID field.
  4. Click the Add button.
3C Engine page - Add a New Value tab
  1. Select the Population Selection check box under Process 3C's Group Box
  2. Enter the desired information into Academic Institution field  , under the event selection.
  3. Enter the desired information into Administrative Function field  , under the event selection.
  4. Enter the desired information into Event ID field  , under the event selection.
  5. Choose "PSQUERY" from the Selection Tool field.
  6. Select the "CTC_SR_INCOMPLETE_GRADE_CHANGE" query from the Query Name list.
3C Engine Parameters
  1. Click the Edit Prompts Link.
    1. Enter the desired information into Institution field.
    2. Enter the desired information into Career field.
    3. Enter the desired information into Term field.
    4. Enter the desired information into Session field.
    5. Enter the desired information into Date field.
    6. Click the OK button.
  2. Click the Run button.
Query Prompts page
  1. Select the" 3C ENGINE "process and click the OK button.
Process Scheduler Request page
  1. Notice the Process Instance number under the Process Monitor link.
  2. Click on Process Monitor link.
3C Engine Parameters tab
  1. Click the Refresh button till the Run Status is "Success" and Distribution Status reads "Posted".
Process List

Run the Communication Generation Process

Navigation: Main Menu > Campus Community > Communications > Communication Generation

  1. Enter the desired information into Run Control ID field.
  2. Click the Add button.
Communication Generation - Add a New Value tab
  1. Select the "Population Selection" from the ID Selection list.
  2. Select the "PSQUERY" from the Selection Tool list.
  3. Select the "CTC_SR_POPSEL_COMMGEN" query from the Query Name list.
Selection Parameters tab
  1. Click Edit Prompt Link.
    1. Enter "R50" in the Letter field.
    2. Enter "R50" into the Letter Code field.
    3. Click the OK button.
  2. Select "E-Mail" from the Method in the Communication Method Usage Group Box.
Query Prompts
  1. Click the Process Parameters tab.
  2. Enter appropriate information into the necessary fields in the Person Communication Usage group box.
    1. Define Address = Student Email
    2. Define Address Name = Full Name-Pri,Prf,Leg
    3. Define Salutation = First Name Only-Pri, Prf
    4. Define Extra Name = Preferred Name
    5. Select "Use Preferred Email Address"
  3. Enter appropriate information into the necessary fields in the Org Communication Usage Group box.
    1. Define Org Recipient = All Cntc, All Dept, All Loc
    2. Define Contact Name = Preferred Name
Process Parameters tab
  1. Click on the Email Parameters tab.
  2. Select the From: field and enter student address.
  3. Select the Subject: field and enter Grade Change.
  4. Select the Run button.
Email Parameters tab
  1. Select the "SCC_COMMGEN" Process and Click the OK Button.
Process Scheduler Request page
  1. Click the Process Monitor link.
Email Parameters - Process Monitor Link
  1. Click the Refresh button till the Run Status is Success.
Process List page

View Communication Pages

Verify Communication Letter Data

Mail which are sent can be viewed from communication pages.

Navigation: Main Menu > Campus Community > Communications > Person Communication > Communication Letter Data

  1. Select the desired value from the ID field list.
  2. Click the Search button.
Communication Letter Data - Find Existing Data
  1. Page will display the Communication related information.
  2. Verify the data in Communication Letter Data page.

Verify Mail Content

Verify the Mail content which has sent to student.

Navigation: Main Menu >Campus Community > Communications > Person Communications > Communication Summary

  1. Select the desired value from the ID field list.
  2. Click the Search button.
Communication Summary - Find Existing Value tab
  1. Click the Search button in The Communication Summary page.
  2. Click the View link to verify the data in the Communication Detail page.
Communication Summary page

No Email ID Verification

Communication generation will go to unsuccessful state if Students/instructors does not have email ID.

Navigation:  Main Menu > Campus Community > Communications > Person Communications > Communication Detail

  1. Select the desired value from the ID field list.
  2. Click the Search button.
Communication Detail - Find an Existing Value tab
  1. Unsuccessful Outcome check box  in Communication Outcome area will be selected if the Student/Instructor does not  have the Email ID.

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