Reviewing External Items - 20a

Purpose: Use this document as a reference for how to review external items in ctcLink.

Audience: AR Specialists

To review pending (unposted) external receivables:

Navigation:  Main Menu > Accounts Receivable > Pending Items > External Items > Group Entry

  1. Enter your district's business unit as the Group Unit (it may be prefilled).
Find an Existing Value tab
  1. Select the Group ID requiring review from the Load AR Pending Items job output (See Billing QRG: Finalize Bills).
  2. Click Search.
  3. On the Group Control page:
    1. An OriginID of PS_BI indicates that the items have come from the Billing module.
    2. Review the Control Totals.

Note that the Balanced field (in the Group Status section) has a value of No.

Group Control tab
  1. Click the Group Action tab. Note that the Create Entries button is not available. Items that come from billing should come into AR with their accounting already generated.
Group Action tab
  1. Click the Balance button. The Balanced field in the Group Status section of the Group Control page will change to Yes.
  2. If the Posting Status in not already set to Batch Standard, click the Batch Standard button.

Items with a Posting Status of Batch Standard will be posted to the appropriate customer accounts when AR Update next runs. At that point the items will be Open rather than Pending.

  1. Click the Accounting Entries tab.
  2. Click View All and review the accounting lines.
  3. Save.

To review open (posted) external items

Navigation:  Main Menu Accounts Receivable Customer Accounts Item Information Item Activity from a Group

  1. Enter your district's business unit into both the Group Unit and the Business Unit fields (they may be prefilled).
  2. Select the Group ID you wish to review.
  3. Click Search. (If you don’t receive a matching value, insure that AR Update has run, and that the Posting Status of the group is “Complete.”)
Find an Existing Value tab
  1. Review the associated open items on the customer accounts.
Item Activity From A Group


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