Issuing a Refund - 20b

Purpose: Use this document as a reference for issuing a refund to a customer in ctcLink.

Audience: Accounts Receivable Specialist

Navigation: Main Menu > Accounts Receivable > Receivable Maintenance > Maintenance Worksheet > Create Worksheet

Issuing a Refund

  1. Enter an existing Run Control ID or click the Add a New Value tab on the Create Worksheet page to add a new value.
    1. Enter a meaningful Run Control ID for the accounting entry creation process in the Run Control ID field.

Note: A Run Control ID is an identifier that, when paired with a User ID, uniquely identifies the process that is running. The Run Control ID defines parameters that are used when a process is run. These parameters ensure that when a process runs in the background, the system does not prompt the user for additional values.

  1. Click the Add button.
Add a New Value tab
  1. Use the Worksheet Selection page to specify customer and item information that should appear on the worksheet. ctcLink uses criteria information to retrieve all items matching the selection criteria when the worksheet is built.
    1. Use the Customer Criteria drop-down button to select the ‘Customer Items’ options.
    2. Enter or select the appropriate customer in the Cust ID field.
    3. If it didn’t default in, enter or select the appropriate business unit in the Business Unit field.
    4. Click the Build button.
Blank page
  1. Use the Worksheet1 tab to select the customer item that requires the refund.
    1. Use the Entry Type drop down button to select the ‘Refund A Credit’ option.
    2. Select the ‘OA’ line item using the checkbox provided in the Sel (Selection) column on each line.
    3. Click the Save button.
    4. Click the Worksheet Action button.

4.Click the Create/Review Entries button.

Worksheet Action
  1. Verify the ChartFields and accounts are correct before returning to post.
  2. Click the Return to Previous Panel button.
Blank page
  1. Use the Action drop-down button to select the ‘Post Now’ option.
  2. Click the OK button.
Worksheet Action
  1. Use the Process List page to view the status of submitted process requests.

Note: The process has finished successfully when the Run Status column indicates ‘Success.’

Process List tab

Navigation: Main Menu Accounts Receivable Receivable Maintenance Refunds Request Refund Item

Requesting Refund Item

  1. Enter an existing Run Control ID or click the Add a New Value tab on the Request Refund Item page to add a new value.
    1. Enter a meaningful Run Control ID for the accounting entry creation process in the Run Control ID field.
    2. Click the Add button.
Add a New Value tab
  1. UseRefund Request Parameters section of the Refunds Unit page to enter the request parameters. These parameters will be used to define the processing rules and data to be included when the process is run.
    1. Enter or select the appropriate business unit in the Business Unit field.
    2. Select the Load Directly to AP checkbox.
    3. Click the Run button.
Refunds
  1. Use the Process Scheduler Request page to enter or update parameters, such as server name and process output format.
    1. Use the Server Name drop-down button to select the appropriate processing server for the request.

Note: This field can be left blank.

  1. Click the OK button.
Process Scheduler Request

Note: A Process Instance number appears. This number helps identify the process that has been run.

  1. Click the Process Monitor link.
Refunds
  1. Use the Process List page to view the status of submitted process requests.

Note: The process has finished successfully when the Run Status column indicates ‘Success.’

Process List tab

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