Refunding ePayments (CyberSource) 27f

Purpose: Use this document as a reference for how to process refunds for ePayments in ctcLink.

Audience: Bursar & Cashier

Processing Student Refunds

Navigation:  Main Menu > Student Financials > Refunds > Student Refund

  1. Enter the desired Business Unit.
  2. Click the Search button.
Find an Existing Value tab
  1. Enter the appropriate information into the ID field. The system populates all areas of the page with the student's account information. Use links on the page to view more details.
  2. Change the Refund Method to Other.
  3. Click the Academic Information link to access the Student Refund - Academic Information inquiry page.
  4. Enter 590000000003 into the Refund Item Type field.
  5. Enter the desired information into the Address Type field.
  6. In the Refund Selection group box, select the check box next to each credit line item to include in the refund.
  7. Enter the appropriate amount in the Refund Amount field and then click the Post Refund button.

Note: Only one refund can be posted at a time. Uncheck one entry, post refund and navigate back to the page.

Follow the same procedure if there are multiple refunds to be processed. Alternatively, multiple refunds from multiple students can be created using the batch process: Student Financials > Refunds > Process Batch Refunds > Create Refunds.

Student Refund page

Process Refund and Send it to Cybersource

Navigation: Student Financials Refunds > Electronic Payments Refunds > Process ePayment Refunds

  1. Enter the appropriate Run Control ID under the Find an Existing Value or Add a New Value tab.
  2. Click the Search or Add button.
Find an Existing Value tab
  1. Enter the Business Unit and choose the Refund Run Format on the ePayments Refunds page.
  2. Click the Run button.
ePayment Refunds
  1. Click the OK button on the Process Scheduler Request page to run the Cobol process.
Process Scheduler Request
  1. Click on the Process Monitor link.
ePayment Refunds
  1. Click the Refresh button until the Run Status equals “Success” and the Distribution Status equals “Posted”.
Process List tab
  1. Click the Details link of the process that just successfully posted.
Process Detail page
  1. Click the View Log/Trace link on the Process Detail page.
View Log Trace page
  1. Click on the .log file link under the File List section on the View Log/Trace page.
  2. The log file will give the details of the entries created in SF_PAYMENT table, which are subsequently posted to

Note: CyberSource when step #11 under the Credit Card Processing section is followed.

Example details

Credit Card Processing

Navigation: Main Menu > Student Financials > Charges and Payments > Electronic Transactions → Electronic Payments > Process Credit Cards

  1. Enter the appropriate Run Control ID under the Find an Existing Value or Add a New Value tab.
Find an Existing Value tab
  1. Click the Search or Add button.
  2. Click the Run button on the Credit Card Processing page.

NOTE:  In the Credit Card Transaction Source section, select All.

Credit Card Processing page
  1. Select the SF ePayment Processing checkbox and then click the OK button.
Process Scheduler Request
  1. Click on the Process Monitor link.
Credit Card Processing
  1. Click the Refresh button until the Run Status equals “Success” and the Distribution Status equals “Posted”.
Process List tab
  1. Click the SF CRCD link of the process that just successfully posted.
  2. Click the SF Payment “Success” link and then click the View Log/Trace link.
  3. Click on the .log file link under the File List section on the View Log/Trace page.

Note: Ensure file shows the process completed like normal and that the account was credited.

  1. Specific transaction information can be found  by searching account information on the Transaction Search Results page in CyberSource.

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