Refunding ePayments (CyberSource) 27f
Purpose: Use this document as a reference for how to process refunds for ePayments in ctcLink.
Audience: Bursar & Cashier
Processing Student Refunds
Navigation: Main Menu > Student Financials > Refunds > Student Refund
- Enter the desired Business Unit.
- Click the Search button.
- Enter the appropriate information into the ID field. The system populates all areas of the page with the student's account information. Use links on the page to view more details.
- Change the Refund Method to Other.
- Click the Academic Information link to access the Student Refund - Academic Information inquiry page.
- Enter 590000000003 into the Refund Item Type field.
- Enter the desired information into the Address Type field.
- In the Refund Selection group box, select the check box next to each credit line item to include in the refund.
- Enter the appropriate amount in the Refund Amount field and then click the Post Refund button.
Note: Only one refund can be posted at a time. Uncheck one entry, post refund and navigate back to the page.
Follow the same procedure if there are multiple refunds to be processed. Alternatively, multiple refunds from multiple students can be created using the batch process: Student Financials > Refunds > Process Batch Refunds > Create Refunds.
Process Refund and Send it to Cybersource
Navigation: Student Financials Refunds > Electronic Payments Refunds > Process ePayment Refunds
- Enter the appropriate Run Control ID under the Find an Existing Value or Add a New Value tab.
- Click the Search or Add button.
- Enter the Business Unit and choose the Refund Run Format on the ePayments Refunds page.
- Click the Run button.
- Click the OK button on the Process Scheduler Request page to run the Cobol process.
- Click on the Process Monitor link.
- Click the Refresh button until the Run Status equals “Success” and the Distribution Status equals “Posted”.
- Click the Details link of the process that just successfully posted.
- Click the View Log/Trace link on the Process Detail page.
- Click on the .log file link under the File List section on the View Log/Trace page.
- The log file will give the details of the entries created in SF_PAYMENT table, which are subsequently posted to
Note: CyberSource when step #11 under the Credit Card Processing section is followed.
Credit Card Processing
Navigation: Main Menu > Student Financials > Charges and Payments > Electronic Transactions → Electronic Payments > Process Credit Cards
- Enter the appropriate Run Control ID under the Find an Existing Value or Add a New Value tab.
- Click the Search or Add button.
- Click the Run button on the Credit Card Processing page.
NOTE: In the Credit Card Transaction Source section, select All.
- Select the SF ePayment Processing checkbox and then click the OK button.
- Click on the Process Monitor link.
- Click the Refresh button until the Run Status equals “Success” and the Distribution Status equals “Posted”.
- Click the SF CRCD link of the process that just successfully posted.
- Click the SF Payment “Success” link and then click the View Log/Trace link.
- Click on the .log file link under the File List section on the View Log/Trace page.
Note: Ensure file shows the process completed like normal and that the account was credited.
- Specific transaction information can be found by searching account information on the Transaction Search Results page in CyberSource.
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