Update Dependent/Beneficiary

Purpose:  Use this document as a reference for how to enter or edit dependent information for benefits eligible employees in ctcLink.

Audience:  Benefits Administrators

Dependents and HCA/Pay1

  • PeopleSoft stores all dependent and beneficiary information for an employee who is benefits eligible.  All entry for these dependents must be first completed in Pay1, as the HCA delivered interface is the system of record for dependent information.
  • If Pay1 is not immediately available dependent information can also be entered directly into PeopleSoft however, it can be overwritten by the nightly change file that comes from Pay1 should the Pay1 entry be different than the PeopleSoft entry.

Update Dependent/Beneficiary

Navigation: Main Menu > Benefits > Employee/Dependent Information > Update Dependent/Beneficiary

Find an Existing Value tab
  1. Enter the information of the benefits eligible employee associated with the dependents you wish to review, then Search
  2. The Name tab will display by default for Dependent 01.
Name tab
  1. All Dependents will be listed under the employee.
    • Navigation to the various dependents is achieved through using the arrows in the outer Dependent/Beneficiary box.
    • In the example, this employee has 5 dependents and the viewer is looking at the first of five.
  2. If the Dependent had ever possessed a different name under this employee, there will be multiple rows in Name History
    • In the example, Dependent 01 has only had one entry in Name History.
Address tab
  1. The Address tab will display all associated addresses for this Dependent
    • If the “Same Address as Employee” or “Same Phone as Employee” boxes are checked then the information for the employee will immediately default.
    • That defaulted information will not save unless the user clicks the Save button at the bottom of the page.
    • As PeopleSoft is not the system of record for Dependent information, the user should not be saving here unless Pay1 is unavailable and causing Payroll deduction issues.
  2. The Personal Profile tab provides the relationship to the employee in more detail.
Personal Profile tab
  1. Many of the PeopleSoft fields aren’t used due to the fact that the Pay1 entry has nothing to map to in Personal Profile.
  2. National ID (SSN) for the Dependent is also stored in Personal Profile
    • If the SSN is not known at the time of entry, Pay1 entry must be 999-99-9999
    • If the SSN entry is all 9’s, the PeopleSoft interface will not populate any entry at all
    • PeopleSoft will only accept unique SSN, if an SSN is entered that someone else already holds, the system will generate an error.
National ID section
  1. Any errors found in PeopleSoft must be corrected in Pay1, and the overnight change file will overlay the new information from Pay1 into PeopleSoft