9.2 Assign Communications (3C Engine)

Purpose:  Use this document as a reference for assigning communications to a student in ctcLink.

Audience: Student Services staff

You must have at least one of these local college managed security roles:

  • ZC CC 3Cs User
  • ZZ CC 3Cs User

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

You must also set these SACR Security permissions:

This is a two-step process. First, assign the communications using 3C Engine; and second, generate the emails using the Communication Generation by following the Sending Communications QRG.

Assigning Communications

Navigation:  NavBar > Navigator > Campus Community > 3C Engine > Run 3C Engine

  1. The 3C Engine run control ID search page displays.
  2. Select the Add a New Value tab.
  3. Enter Run Control ID.
  4. Select Add.
3C Engine Add a New Value tab
  1. The 3C Engine Parameters tab displays.
  2. Select the Population Selection checkbox.
  3. Enter Academic Institution.
  4. Enter Administrative Function (eg. "SFCO" for Student Financials Collections).
  5. Enter Event ID:
    • BSFREMIND  - sends reminder email when a student has a balance.
    • BSFENRCAN – sends email when a student is dropped for non-payment.
  6. Enter Selection Tool = "PS Query".
  7. Enter Query Name.
  8. Select the Manage Duplicate Assignment tab.
3C Engine Parameters tab
  1. The Manage Duplicate Assignment tab displays.
  2. Select Check Duplicate Communication to ensure duplicate emails are not sent to any one student.
  3. Select Run.  Please refer to the Process Scheduling QRG for instructions.
Manage Duplicate Assignment tab
  1. Process complete.

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