9.2 Entering Service Indicator Data

Purpose: Use this document as a reference for entering service indicator data in ctcLink.

Audience: College staff responsible for maintaining student information

Adding/Updating a Service Indicator

Navigation:  NavBar > Navigator > Campus Community > Service Indicators > Person > Manage Service Indicators

Service indicators can be assigned to student accounts to restrict enrollment or other services until fines are paid or other required actions are taken.

  1. The Manage Service Indicators search page displays.
  2. Enter Search Criteria to identify your student.
  3. Select Search.
Manage Service Indicators search page
  1. The Manage Service Indicators page displays.
  2. Select Effect = "All", "Negative" or "Positive" to filter the type of service indicators that are displayed.
  3. Enter Institution.
  4. Select Add Service Indicator.
Manage Service Indicators page
  1. The Add Service Indicator page displays.
  2. Enter Institution.
  3. Enter Service Indicator Code.
  4. Enter Reason.
  5. Enter Start Term.
  6. Enter Start Date.
  7. Enter End Term (optional).
  8. Enter End Date (optional).
  9. Enter Department.  This defaults from the service indicator setup table.
  10. Enter Reference.  This defaults from the service indicator setup table.
  11. Enter Amount (optional), if the student owes a required fee.
  12. Enter Contact ID. This will link to the user information that displays for the student, if there is a specific staff member the student should contact.
  13. Enter Contact Person.  Whom should the student contact?  This person may or may not have an associated staff ID in the ctcLink.
  14. Enter Placed Person ID: This default to the person who added the service indicator code to the student.
  15. Enter Comments.  These are staff-visible, not student-visible.
  16. Select Apply.
  17. Select OK.  You are returned to the Manage Service Indicators page.
Add Service Indicator page
To view or edit a Service Indicator

Navigation:  NavBar > Navigator > Campus Community > Service Indicators > Person > Manage Service Indicators

  1. The Manage Service Indicators search page displays.
  2. Enter Search Criteria to identify your student.
  3. Select Search.
Manage Service Indicators search page
  1. The Manage Service Indicators page displays.
  2. Select the Institution from the dropdown list, then select Refresh link to the right of the menu.
  3. Select the Code of the service indicator you wish to view or edit.
Manage Service Indicators page
  1. The Edit Service Indicator page displays.
  2. After making any changes, select OK to save the changes and return to the Manage Service Indicators page; or, select Apply to activate the service indicator and remain on the same page.
Edit Service Indicator page
To release a Service Indicator

Navigation:  NavBar > Navigator > Campus Community > Service Indicators > Person > Manage Service Indicators

  1. The Manage Service Indicators search page displays.
  2. Enter Search Criteria to identify your student.
  3. Select Search.
Manage Service Indicators search page
  1. The Manage Service Indicators page displays.
  2. Select the Institution from the dropdown list, then select Refresh link to the right of the menu.
  3. Select the Code of the service indicator you wish to view or edit.
Manage Service Indicators page
  1. The Edit Service Indicator page displays.
  2. Select Release.
Edit Service Indicator page
  1. A confirmation page displays.
  2. Select OK.
Release confirmation page

Please note: to view comments after the service indicator has been released you would need to use the Audit Service Indicators page.

Navigation:  NavBar > Navigator > Campus Community > Service Indicators > Person > Audit Service Indicators

  1. Process complete.

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