9.2 Create a Communication

Purpose:  Use this document as a reference for assigning communications to a student in ctcLink.

Audience: Student Financials staff

This is a two-step process. First, assign the communications using 3C Engine; and second, generate the emails using the Communication Generation by following the Sending Communications QRG.

Assigning Communications

Navigation:  NavBar > Navigator > Campus Community > 3C Engine > Run 3C Engine

  1. The 3C Engine run control ID search page displays.
  2. Select the Add a New Value tab.
  3. Enter Run Control ID.
  4. Select Add.
3 C Engine Add a New Value tab
  1. The 3C Engine Parameters tab displays.
  2. Select the Population Selection checkbox.
  3. Enter Academic Institution.
  4. Enter Administrative Function.
  5. Enter the Event ID:
    1. "BSFREMIND" - sends a reminder email when a student has a balance.
    2. "BSFENRCAN" - sends an email when a student is dropped for non-payment.
  6. Enter Selection Tool = "PS Query".
  7. Enter Query Name.
  8. Select the Manage Duplicate Assignment tab.
3 C Engine Parameters tab
  1. The Manage Duplicate Assignment tab displays.
  2. Select the Check Duplicate Communication checkbox to ensure duplicate emails are not sent to any one student.
  3. Select Run.  Please refer to the Process Scheduling QRG for further instructions.
Manage Duplicate Assignment tab
  1. To generate the communication, please refer to the Sending Communications QRG.
  2. Process complete.


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