9.2 Voiding Receipts

Purpose:  Use this document as a reference for voiding a cashiering receipt in ctcLink.

Audience: Student Financials Staff

Voiding a Receipt

Navigation: NavBar > Navigator > Student Financials > Cashiering > Cash Management > Void Receipts-Cashier or Void Receipts-All

Note: You can void receipts only for an open business date.  If you want to void a receipt for a past business date, you must reopen the cashiering office for that business date.

  1. On the Void Receipts - All search page, enter or lookup Business Unit.
  2. Enter or search for Cashier’s Office.
  3. Select Search.  The Void Receipts - All page will display.

Note: Supervisors will view receipts for their direct reports; cashiers will only see receipts created by their User ID.

Void Receipts - All search page
  1. On the Void Receipts - All page, all transactions made in that cashiering office will display. 
  2. Locate the appropriate line and select the Void button.  The Enter Void Reason page will display.
  1. On the Enter Void Reason page, enter or search for the Void Reason Code.
  2. Select OK.  The Void Receipts - All page will display.
Enter Void Reason page
  1. On the Void Receipts - All page, notice that the Status is "Voided", the Void Code is displayed and the Void button is no longer available for that receipt.
  1. Process complete.

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