9.2 Viewing Incomplete Payments
Purpose: Use ctcLink to view incomplete payments.
Audience: Accounts Receivable staff
ctcLink enables you to view incomplete payments such as:
- Payments that have not been posted
- Payments that failed to post
- Payments that are assigned to the Payment Predictor
You can choose to view one payment, a range of payments, or payments that are assigned to a particular operator.
You must have at least one of these local college managed security roles:
- ZD AR Inquiry
If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.
Viewing Incomplete Payments
Navigation: NavBar > Navigator > Accounts Receivable > Payments > Review Payments > Incomplete Payments
- The Incomplete Payments page displays.
- Enter the applicable Business Unit.
- Use the Date Operand list to modify the date selection. In this example, retain the default less than or equal to operand.
- Use the Applied Post Status list to indicate which payments will be included in the search. In this example, retain the default value.
- Select the Search button.
- The updated Incomplete Payments page displays. Use the Incomplete Payment Information area to review payments that have not been posted based on your search criteria.
- Select on a Payment ID link to go to All Payments page for that payment ID and review details.
- The All Payments search page displays in a new window.
- Select Search.
- The All Payments page displays. Review it. Close the window after you're done.
- Process complete.
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