9.2 View, Add, and Release Service Indicators

Purpose: Use this document as a reference for viewing service indicator information in ctcLink.

Audience: College staff responsible for maintaining student information

View Service Indicator Information

Service Indicators and their impacts are institution-specific. Suppose a student has a Service Indicator blocking enrollment; it only affects the student’s activity at that institution.

Navigation:  NavBar > Navigator > Campus Community > Service Indicators > Person > Manage Service Indicators

Navigation:  NavBar > Navigator > Campus Community > Service Indicators (Student) > Manage Service Indicators

  1. The Manage Service Indicators search page displays.
  2. Enter Search Criteria to identify your student.
  3. Select Search.
Manage Service Indicators search page
  1. The Manage Service Indicators page displays.
  2. Select the Effect drop-down list and select the desired Effect to view:  All, Positive, or Negative.
  3. Select Refresh.
  4. Select the Institution drop-down list and choose the applicable Institution.
  5. Select Refresh.
Manage Service Indicators page
  1. The Service Indicator Summary displays at the bottom of the Manage Service Indicators page.
  2. Select the Code of the service indicator you'd like to view.
Manage Service Indicators page
  1. If you have permission to edit service indicators, the Edit Service Indicator page displays; otherwise, the View Service Indicator page displays.
  2. You can review, edit the details, and release the service indicator.
  3. Select the Apply button to save any changes.
  4. Select the OK button.

Add a Service Indicator

Navigation:  NavBar > Navigator > Campus Community > Service Indicators > Person > Manage Service Indicators

Navigation:  NavBar > Navigator > Campus Community > Service Indicators (Student) > Manage Service Indicators

  1. The Manage Service Indicators search page displays.
  2. Enter the Student ID.
  3. Select the Search button.
The image displays the Manage Service Indicator Search Criteria page.
  1. The Manage Service Indicators page displays.
  2. Select Add Service Indicator to display the Add Service Indicator page.
The image highlights selecting the Add Service Indicator link.
  1. The Add Service Indicator page displays.
  2. Complete the following fields: Use the look-up tool next to each field to select the desired values.
    • Institution
    • Service Indicator Code
    • Reason (When Reason is selected, a description will appear)
    • Start Term
    • Start Date
    • End Date
    • Department (Department auto-populates when added on the Service Indicator Table)
The image displays the Add Service Indicator page.
  1. Optional: Add information for a reason for the Service Indicator by entering Comments. 
  2. Select OK in the lower-left corner to add the Service Indicator.
The image highlights the Comments section and the OK button in the lower left corner of the page.

Release a Service Indicator

Navigation:  NavBar > Navigator > Campus Community > Service Indicators > Person > Manage Service Indicators

Navigation:  NavBar > Navigator > Campus Community > Service Indicators (Student) > Manage Service Indicators

  1. The Manage Service Indicators search page displays.
  2. Enter the Student ID.
  3. Select the Search button.
The image displays the Manage Service Indicators Search Criteria page
  1. The Manage Service Indicators page displays.
  2. Select the Code link in the Service Indicator Summary section.
The image highlights the linked Service Indicator Code
  1. The Edit Service Indicator page displays.
  2. Select the Release button in the top-right corner of the page.
The image highlights the Release Button.
  1. A confirmation message appears.
  2. Select the OK button.
The image highlights the OK button.
  1. The Manage Service Indicator page displays.
The image displays the Manage Service Indicator page
  1. Process complete.

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