9.2 Viewing Incomplete Payments

Purpose:  Use ctcLink to view incomplete payments.

Audience:  Accounts Receivable staff

ctcLink enables you to view incomplete payments such as:

  • Payments that have not been posted
  • Payments that failed to post
  • Payments that are assigned to the Payment Predictor

You can choose to view one payment, a range of payments, or payments that are assigned to a particular operator.

You must have at least one of these local college managed security roles:

  • ZD AR Inquiry

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Viewing Incomplete Payments

Navigation:  NavBar > Navigator > Accounts Receivable > Payments > Review Payments > Incomplete Payments

  1. The Incomplete Payments page displays.
  2. Enter the applicable Business Unit.
  3. Use the Date Operand list to modify the date selection.  In this example, retain the default less than or equal to operand.
  4. Use the Applied Post Status list to indicate which payments will be included in the search.  In this example, retain the default value.
  5. Select the Search button.
Incomplete Payments page
  1. The updated Incomplete Payments page displays.  Use the Incomplete Payment Information area to review payments that have not been posted based on your search criteria.
  2. Select on a Payment ID link to go to All Payments page for that payment ID and review details.


updated Incomplete Payments page
  1. The All Payments search page displays in a new window.
  2. Select Search.
All Payments search page in new window
  1. The All Payments page displays.  Review it.  Close the window after you're done.
All Payments page
  1. Process complete.


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