Viewing Incomplete Deposits or Payments
Purpose: Use this as a reference to view incomplete deposits or incomplete payments in ctcLink.
Audience: Accounts Receivable staff/supervisors
You must have at least one of these local college managed security roles:
- ZD AR Inquiry
If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.
ctcLink enables you to view incomplete deposits and review the in-process payment amounts. You can also view a list of incomplete deposits entered by an operator or summarize the out-of-balance deposits. You can review deposits only after these deposits have been made.
Navigation: Accounts Receivable > Payments > Review Payments > Incomplete Deposits
- The Incomplete Deposits page displays.
- Enter the applicable Business Unit.
- Optional to lookup or select the User. Leave blank to populate all values.
- Use the Balance Status list to select the status of:
- In And Out Of Balance Groups (default).
- In Balance.
- Out of Balance.
- Use the Payment Type menu to select by:
- Regular Payments Only (default).
- Credit Card Payments Only.
- Electronic Payments Only.
- Use the Deposit Amount Switch menu to select by:
- Incomplete (default).
- Control.
- Direct Journal.
- Entered.
- Incomplete.
- Posted.
- Select Search. The updated Incomplete Deposits page displays. You can view the payment amount in a deposit that:
- is still in process
- summarize out-of-balance deposits (only)
- or look at the list of incomplete deposits by user
- The Balance column shows the status of deposit balances for the control totals entered on the Totals page.
Use the Incomplete Deposit area to view posted and unposted deposits that are not completely processed.
Video Tutorial
The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.
Video Tutorial via Panopto
View the external link to Viewing Incomplete Deposits. This link will open in a new tab/window.
ctcLink enables you to view incomplete payments such as:
- Payments that have not been posted
- Payments that failed to post
- Payments that are assigned to the Payment Predictor
You can choose to view one payment, a range of payments, or payments that are assigned to a particular operator.
Navigation: Accounts Receivable > Payments > Review Payments > Incomplete Payments
- The Incomplete Payments page displays. Enter the applicable Business Unit. Optional to search by User ID by using the lookup magnifying glass icon.
- Use the Date Operand list to modify the date selection. In this example, retain the default less than or equal to operand. Optional to search by a specific Accounting Date using the calendar icon.
- Use the Applied Post Status list to indicate which payments will be included in the search. Options to select from are:
- All Applied Payments.
- Applied Pymnts Not Set To Post.
- Applied Pymnts Set To Post.
- Use the Status drop down arrow to search by:
- Payment Status.
- Posting Action.
- Posting Status.
- Select the Search button to populate results below.
- The updated Incomplete Payments page displays. Select on a Payment ID link to go to All Payments page for that payment ID and review details.
Use the Incomplete Payment Information area to review payments that have not been posted based on your search criteria.
- The All Payments page displays in a new window. Review it and close the window or return to search after you're done.
Video Tutorial
The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.
Video Tutorial via Panopto
View the external link to Viewing Incomplete Payments. This link will open in a new tab/window.
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