9.2 Viewing Outstanding Customer Items

Purpose:  To view outstanding customer items using ctcLink.

Audience:  Accounts Receivable staff

You review customer account information to determine which:

  • maintenance,
  • billing,
  • finance charge, or
  • transfer items are not yet posted.

This helps you to efficiently manage the collection of accounts receivable.

In this topic, you will view all pending items for a customer.

You must have at least one of these local college managed security roles:

  • ZC AR Customer Maintenance
  • ZD AR Inquiry
  • ZZ AR Customer Maintenance

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Viewing Outstanding Customer Items

Navigation:  NavBar > Navigator > Accounts Receivable > Customer Accounts > Customer Information > Customer Pending Items

  1. The Outstanding Customer Items page displays.
  2. Enter Customer.
  3. Select Search.
Outstanding Customer Items page
  1. The Outstanding Customer Items page displays.  Use it to view information about all pending items.
Outstanding Customer Items page
  1. Process complete.


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