Viewing Customer Payment History

Purpose:  To view customer payment history using ctcLink.

Audience:  Accounts Receivable staff

ctcLink enables you to review the customer's general payment history.  You can also view his credit profiles or the sales and balance information.

You must have at least one of these local college managed security roles:

  • ZC AR Customer Maintenance
  • ZD AR Inquiry
  • ZZ AR Customer Maintenance

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Navigation: Accounts Receivable > Customer Accounts > Customer Information > Payment History

  1. The Customer Payment History search page displays.
  2. Enter Customer.
  3. Select Search.
  4. The Customer Payment History page displays.  Use it to view payment history, balance, and sales information.  Review the payment history information.
  5. You can use available links, such as Balance or Past Due, to view the balance of open items or the credit details for your customer.
Customer Payment History page
  1. Process complete.

Video Tutorial

The video below demonstrates the process actions described in steps listed above.  There is no audio included with this video.  Select the play button to start the video.

Video Tutorial via Panopto

View the link to Viewing Customer Payment History. This link will open in a new tab/window.


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