Okta - Resetting Your ctcLink Password/Unlock Account

Purpose: Use this document as a reference for resetting your password or unlocking your account in ctcLink

Audience: College Faculty, Staff and Students

If you experience any issues with sign on credentials, user names, passwords or student ID numbers, please contact your college Help Desk and/or college Advisor.

Note: Ensure that pop-up blockers are disabled in your browser.

  1. Navigate to the myaccount Sign-In page (https://gateway.ctclink.us or https://myaccount.ctclink.us).
  2. Select the Password Help link at the bottom of the Sign In box.
Sign in page with Password Help highlighted
  1. Three additional links display under the Password Help link.
    1. Reset Password
    2. Unlock Account
    3. Help
Reset Password, Unlock Account, Help links display on sign in page
Reset Password

Once you select the Reset Password link from the main sign-in page, enter your ctcLink ID into the ctcLink ID field and select which method - Text, Voice Call or Email - you would like to use to reset your password.

Note: Text, Voice Call, and E-mail can only be used if you provided and validated them when you set up your account. All Reset/Unlock recovery e-mails are valid for 1 hour.

Reset Via Text
  1. Select the dark blue Reset via Text button.
Reset Password Reset Via Text button highlighted
  1. Once you receive the text code, enter it into the Enter Code field and select the Verify button.
Enter verification code sent via Text page
  1. The Reset your password page displays with listed password requirements.
  2. Enter your new password into the New password field.
  3. Enter your new password again into the Repeat password field.
  4. Select the dark blue Reset Password button.
Reset Your Password page
Reset Via Voice Call
  1. Select the dark blue Reset via Voice Call button.
Reset Password via text, voice call, email buttons
  1. Once you receive the verification code, enter it into the Enter Code field and select the Verify button.
Enter verification code received via Voice Call page
  1. The Reset your password page displays with listed password requirements.
  2. Enter your new password into the New password field.
  3. Enter your new password again into the Repeat password field.
  4. Select the dark blue Reset Password button.
Reset Your Password page
Reset via Email
  1. Select the dark blue Reset via Email button.
Reset Password via text, voice call, email buttons
  1. The Password Reset Email Sent! notification displays explaining that the password reset instructions have been sent to the email aligned to your ctcLink ID.
Password Reset Email Sent notification
  1. An email with "Account Password Reset" in the subject line will instruct you to select the Reset Password link that is embedded within the email message.
ctcLink Password Reset Requested email example
  1. The Reset your password page displays with listed password requirements.
  2. Enter your new password into the New password field.
  3. Enter your new password again into the Repeat password field.
  4. Select the dark blue Reset Password button.
Reset Your Password page

For help troubleshooting issues regarding resetting your ctcLink password, please contact your college help desk.

Unlock Account

Once you select the Unlock Account link from the main sign-in page, enter your ctcLink ID into the ctcLink ID field and select which method - Text, Voice Call or Email - you would like to use to unlock your account.

Note: Text, Voice Call, and E-mail can only be used if you provided and validated them when you set up your account. All Reset/Unlock recovery e-mails are valid for 1 hour.

Unlock Account Via Text
  1. Select the dark blue Send Text button on the Unlock Account page.
Unlock Account page with Send Text button highlighted
  1. Once you receive the text code, enter it into the Enter Code field and select the Verify button.
Enter verification code sent via Text  enter code and verify button
  1. The Account successfully unlocked! message displays.
Account Successfully unlocked! message
Unlock Account via Voice Call
  1. Select the dark blue Voice Call button on the Unlock Account page.
Unlock Account page with Voice Call highlighted
  1. Once you receive the verification code, enter it into the Enter Code field and select the Verify button.
Enter verficaation code received via Voice Call enter code box and verify button
  1. The Account successfully unlocked! message displays.
Account Successfully unlocked! message
Unlock Account via Email
  1. Select the dark blue Send Email button on the Unlock Account page.
Unlock Account Send Email button highlighted
  1. The Email Sent! notification displays explaining that instructions have been sent to the email aligned to your ctcLink ID.
Email Sent! notification
  1. An email with "Unlock Account" in the subject line will notify you about the account unlock request within the email message.
Unlock Account Email Request example

For help troubleshooting issues regarding unlocking ctcLink account, please contact your college help desk.