9.2 Voiding Receipts

Purpose:  Use this document as a reference for voiding a cashiering receipt in ctcLink.

Audience: Student Financials Staff

Voiding a Receipt

Navigation: NavBar > Navigator > Student Financials > Cashiering > Cash Management > Void Receipts-Cashier or Void Receipts-All

Note: You can void receipts only for an open business date.  If you want to void a receipt for a past business date, you must reopen the cashiering office for that business date.

  1. On the Void Receipts - All search page, enter or lookup Business Unit.
  2. Enter or search for Cashier’s Office.
  3. Select Search.  The Void Receipts - All page will display.

Note: Supervisors will view receipts for their direct reports; cashiers will only see receipts created by their User ID.

Void Receipts - All search page
  1. On the Void Receipts - All page, all transactions made in that cashiering office will display. 
  2. Locate the appropriate line and select the Void button.  The Enter Void Reason page will display.
Void Receipts - All pageZoom: Void Receipts - All page
  1. On the Enter Void Reason page, enter or search for the Void Reason Code.
  2. Select OK.  The Void Receipts - All page will display.
Enter Void Reason page
  1. On the Void Receipts - All page, notice that the Status is "Voided", the Void Code is displayed and the Void button is no longer available for that receipt.
Void Receipts - All pageZoom: Void Receipts - All page
  1. Process complete.

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