Process Alignment Workgroup (PAW) Project Info Guide (DRAFT)
College-Driven • Agency-Supported • Leadership-Endorsed
Our Shared Vision
The Process Alignment Workgroup (PAW) is a team approach for bringing colleges together to align local business processes and standardize global best practices in ctcLink.
Background
College presidents raised ctcLink concerns during the 2023 WACTC Summer Retreat. They focused on staff turnover and replacement, onboarding, training challenges, a desire for improved business process knowledge, and improved system support capacity at SBCTC.
WACTC endorses and will help enforce the principle that when a common business process can be implemented system-wide, it should be. Moved and seconded that the college consortium embraces and follows uniform processes and relies on PeopleSoft-delivered functionality without customization as much as possible.
From the comprehensive list of improvement initiatives, the following topics are attributed to the Process Alignment Workgroup effort:
- Establishing single processes across the system is critical to system improvements.
- Implement “best practices” within and across the system.
- Use delivered PeopleSoft functionality to the greatest extent possible, reducing complexity in CEMLIs (Configurations, Extensions, Modifications, Localization, Interfaces) and eliminating CEMLIs .
- Identify and prioritize process alignment topics
- Form a task force for each topic, drawing representation from college Subject Matter Experts (SMEs) and SBCTC
- Define execution steps for each business process
- Identify and review related customization's
- Gather and analyze college utilization data
- Task Force evaluates and recommends best practices to ctclink College Collaboration Group (cCCG)
- cCCG votes on formal adoption of best practice recommendations
- Support colleges with change action resources and guidance for alignment
- Provides leaders with transparency into ctcLink adoption, usage, and proficiency
- Supports internal and external accountability
- Allows comparison across colleges
- Enables action planning to support college alignment efforts
Three ctcLink Guiding Principles steer this effort:
#2 Enhancement Requests seeking ctcLink customizations must be considered only as meets the following conditions:
- Mandated by Statutory Requirement
- Business Cases (approved by governance) that benefit the system as a whole, or an overriding majority of colleges. (Note: may need to add specific exception clauses for technical college, small rural, etc.).
- Does not adversely delay Oracle releases and/or updates due to excessive retroactive code updates.
#3 The ctcLink system is the system of record. System enhancement requests that seek to replicate information and processes of ctcLink are discouraged.
#8 Processes and procedures may not need to be identical on each campus; however, processes and procedures must be sufficiently similar to remain within the common academic and business services framework of the community and technical college system.
- 9 Colleges: Bellevue, Edmonds, Highline, Lower Columbia, Peninsula, Renton, Spokane, South Puget Sound, Wenatchee Valley
- 5 SBCTC Departments: Application Services, ctcLink Customer Support, ctcLink Project Management Office, Data Services, Technology Innovation
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