Organizational Change Management (OCM) DRAFT

Expand or collapse content What is Organizational Change Management (OCM)

Organizational Change Management is a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state to achieve lasting benefits.

Expand or collapse content Key Phases of OCM
  • Prepare for Change: Assess readiness, define strategy, and build a change team.
  • Manage Change: Develop plans, engage stakeholders, and implement communication & training.
  • Reinforce Change: Monitor adoption, celebrate wins, and adjust based on feedback.
Expand or collapse content Core Components for Successful OCM
  • Leadership Alignment: Ensure leaders are visibly committed and aligned.
  • Stakeholder Engagement: Identify and involve key stakeholders early.
  • Communication Plan: Clear, consistent, and targeted messaging.
  • Training & Support: Equip people with the skills and knowledge needed.
  • Resistance Management: Identify sources of resistance and address them proactively.
  • Measurement & Feedback: Track progress and adapt as needed.
Expand or collapse content OCM Methodologies

There are many Organizational Change Management (OCM) methodologies, each with its own structure and terminology. However, they all share a common foundation: a human-centric approach to change.

Despite their differences, these models are built on similar core beliefs:

🔹 People First

Change is ultimately about individuals. Sustainable transformation happens when people are supported through the transition—emotionally, cognitively, and practically.

🔹 Clear Vision and Communication

A compelling and well-communicated vision helps people understand the “why” behind the change. Consistent, transparent communication reduces uncertainty and builds trust.

🔹 Leadership and Sponsorship

Successful change requires visible, active leadership. Leaders must champion the change, model desired behaviors, and provide the resources and support needed.

🔹 Stakeholder Engagement

Involving stakeholders early and often ensures their voices are heard, builds ownership, and helps identify potential resistance before it becomes a barrier.

Expand or collapse content Prosci or ADKAR Model

Prosci's ADKAR Model: A goal-oriented model for individuals.

  • Awareness: Acknowledging the need for change
  • Desire: The Motivation to participate and support the change
  • Knowledge: Understanding on how to change and what is expected
  • Ability: The skills and behaviors to implement change
  • Reinforcement: Sustaining the change
Expand or collapse content Kotter's 8 Step Change Model

Kotter's 8-Step Change Model: A leadership-focused model for guiding large-scale organizational change.

  1. Create urgency: Establish a need for change.
  2. Form a powerful guiding coalition: Build a team to lead the change.
  3. Create a vision: Develop a clear vision for the future state.
  4. Communicate the vision: Spread the vision to gain buy in.
  5. Empower Broad based Action: Remove barriers to action.
  6. Generate short-term wins: Create visible successes.
  7. Consolidate Gains: Build on early wins.
  8. Anchor New approaches in the Culture: Embed the change in the organizations values.
Expand or collapse content William Bridges' Transition Model

William Bridges' Transition Model: Describes the emotional journey of individuals during change.

  • Ending: Letting go of the old.
  • The Neutral Zone: Navigating the period of transition.
  • The New Beginning: Embracing and adapting to the new reality

Resources

Expand or collapse content Links to College Travel & Expense Change Assessment Worksheets

Each college will be granted access to their own google sheet.

  • Bates Technical College
  • Bellevue College
  • Bellingham Community College
Expand or collapse content T&E Communication Outreach Template

In order to begin conversations with impacted stakeholders on your campus, we're providing you some basic communication templates to engage specific stakeholders in a conversation about specific changes and how they will be impacted. Below you will find a number of communication blocks that you can use as a launching point for reaching out to staff on your campus.

Stakeholder: XXX
Purpose: YYY

Expand or collapse content Travel Recommendations Process Overview Template

This PowerPoint Template is designed to help support you by:

  • Developing partnerships on your campus​
  • Developing a template content and any additional information of value to your campus
  • Defining your tools and material build process​
  • Analyzing business practice impacts and material updates​
  • Testing involvement and relevant scenarios​

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