Okta - Setting Up Your Password Recovery Options (Use after Oct. 1, 2021)

Purpose: Use this document to understand the various account (password) recovery options available through your ctcLink account and how to update them.

Audience: College Faculty, Staff and Students

If you experience any issues with sign on credentials, user names, passwords or student ID numbers, please contact your college Help Desk and/or college Advisor.

Note: Ensure that pop-up blockers are disabled in your browser.

Log in to Update Your Account

If you have not already updated your password recovery options, you will be prompted to on October 1st when signing into ctcLink.

  1. Navigate to the ctcLink Sign In page (https://gateway.ctclink.us).
  2. Enter your ctcLink ID into the ctcLink ID field then select the Next button.
ctcLink ID activate your account button
  1. Enter your password into the Password field, then select the Verify button.
Enter Your Password page
  1. Once the Set up additional security page displays, select the additional level of security you wish to use for password resets and authentication.
Set up addtional security option page

For help troubleshooting issues regarding your account (password) recovery options, please contact your college help desk.

Change Password
  1. Change your password by entering information into the fields for:
    1. Current password
    2. New password
    3. Confirm new password
  2. Select the Change Password button in the bottom right of the box.
Change Password box
  1. A notification that your password has been changed will display. A notification will also be sent to your primary email address.
Forgot Password Text Message
  1. To delete the phone number used to receive text messages for forgotten passwords, select the Delete button in the bottom right corner of the Forgot Password Text Message box.
  2. To update the phone number used to receive text messages for forgotten passwords, select the Edit button.
Forgot Password Text Message Edit button
  1. Enter the new phone number you wish to use to receive codes via text message, then select the Send Code button to verify that it works.
Forgot Password Text Message Send Code button
Forgot Password Voice Call
  1. To delete the phone number used to receive voice calls for forgotten passwords, select the Delete button in the bottom right corner of the Forgot Password Voice Call box.
  2. To update the phone number used to receive voice calls for forgotten passwords, select the Edit button.
Forgot Password Voice Calle Edit button
  1. Enter the phone number (and extension if applicable) you wish to use to receive a code via phone call, then select the Call button to verify that it works.
Forgot Password Voice Call - Call button
Extra Verification
  1. Extra verification increases your account security when signing in to Okta and other applications you use. If you would like to remove or edit a particular type of authentication type, select the Remove button to the right.
Extra Verification box
  1. A pop up notification displays asking if you are sure you want to remove the authentication type. Select the green Yes button to remove the authentication type from the extra verification options.
Remove Voice Call Authentication notification
  1. Once authentication type has been removed, it can be set up again with your new preference by selecting the Set up button.
Voice Call Authentication set up