9.2 OAAP Forgot Username and Password?
Purpose: Use this document as a reference for how to recover your username and/or password on the Online Admissions Application Portal (OAAP) login page.
Audience: Students.
Forgot Username and Password
Images shown in this reference guide may not reflect the current product as software updates may slightly alter these views.
- If you forgot your Username and Password follow the steps to recover your username first and then follow the steps to recover the password.
- On the main Welcome to Online Admissions Application Portal screen, select the Login button.
Forgot Username
- The Welcome to OAA login credential page displays.
- Select the Forgot my Username link.
![Select the Forgot my Username link](https://media.screensteps.com/image_assets/assets/004/831/781/original/95a06bcf-0c6c-4725-98ec-feed3deb4d68.png)
- The Forgot Username page displays.
- Enter all required fields:
- Email Address-The OAAP account will always be associated with the email used to create it.
- First Name
- Last Name
- DOB
- Select your security question
- Enter your answer
- Select the Submit button and follow the remaining instructions.
![Enter Email Address, First Name, Last Name, Date of Birth and Answer security question and answer select Submit](https://media.screensteps.com/image_assets/assets/004/831/783/original/ff2049d2-5804-4be5-a007-cddb4505b680.png)
Forgot Password
- Next we will review the Forgot Password process.
- From the login credential page, select the Forgot Password link.
![Select the Forgot Password link](https://media.screensteps.com/image_assets/assets/004/831/785/original/74811e42-4baa-4cef-b83a-04cd2a84cc42.png)
- The Forgot Password page displays.
- Enter the Username.
- Select the Security Question from the drop-down menu.
- Enter the Answer.
- Select the Submit button and review confirmation instructions/message.
![Enter username, security question and answer then press submit](https://media.screensteps.com/image_assets/assets/004/831/787/original/4cfe55f9-9670-4395-9b41-9311570e385d.png)
- Access registered email address to retrieve One-Time Password (OTP).
- Once OTP has been retrieved from email, select OK.
![15.Access registered email address to retrieve One-Time Password (OTP).](https://media.screensteps.com/image_assets/assets/004/134/251/original/04855bd9-3b82-4db4-ad49-fc4503ca08aa.png)
- Enter OTP and select Submit OTP.
![16.Enter OTP and select Submit OTP.](https://media.screensteps.com/image_assets/assets/004/134/253/original/82d9e62e-94b2-41b7-871e-3533711ccd22.png)
- Create a New Password and Retype New Password.
![17.Create a New Password and Retype New Password.](https://media.screensteps.com/image_assets/assets/004/134/255/original/499cf79a-b5b9-4a05-9850-ce1dd9b8620a.png)
- Select Submit.
![Select Submit after entering and confirming new password](https://media.screensteps.com/image_assets/assets/004/134/257/original/19efde93-b8ed-4714-87df-dd07ba8c38a2.png)
- Process complete.
Please get in touch with your college if you require immediate assistance with ctcLink. Check out the contact information and highlights for each community and technical college.