9.2 Refunding ePayments (CyberSource)

Purpose: Use this document as a reference for how to process refunds for ePayments in ctcLink.

Audience: Bursar & Cashier

Processing Student Refunds

Navigation:  NavBar > Navigator > Student Financials > Refunds > Student Refund

  1. The Student Refund search page displays.
  2. Enter Business Unit.
  3. Select Search.
Student Refund search page
  1. The Student Refund page displays.
  2. Enter student ID, then the <tab> key. The system populates all areas of the page with the student's account information. Use links on the page to view more details.
  3. Enter Refund Method = "Other".
  4. Select the Academic Information link to access the Student Refund - Academic Information inquiry page.
  5. In the Refund Selection group box, select the checkbox next to one credit line item to include in the refund.
  6. Enter Refund Item Type = "590000000003".
  7. Enter Address Type.
  8. Enter Refund Amount.
  9. Select Post Refund.

Note: Only one refund can be posted at a time. Uncheck one entry, post refund and navigate back to the page.

Follow the same procedure if there are multiple refunds to be processed. Alternatively, multiple refunds from multiple students can be created using the batch process:  NavBar > Navigator > Student Financials > Refunds > Process Batch Refunds > Create Refunds.

Student Refund page
  1. Section complete.

Process Refund and Send it to Cybersource

Navigation:  NavBar > Navigator > Student Financials > Refunds > Electronic Payments Refunds > Process ePayment Refunds

  1. The ePayment Refund run control ID search page displays.
  2. Select the Add a New Value tab.
  3. Enter Run Control ID.
  4. Select Add.
E Payment Refund Add a New Value tab
  1. The ePayment Refunds page displays.
  2. Enter Business Unit.
  3. Enter Refund Run Format.
  4. Select Run.
E Payment Refunds page
  1. The Process Scheduler Request page displays.
  2. Select the Batch Credit Card Refunds checkbox.
  3. Select OK.
Process Scheduler Request page
  1. The updated ePayment Refunds page displays.  Note the Process Instance number.
  2. Select Process Monitor.
updated E Payment Refunds page
  1. The Process List tab displays.
  2. Select Refresh until the Run Status = “Success” and the Distribution Status = “Posted”.
  3. Select Details.
Process List tab
  1. The Process Detail page displays.
  2. Select View Log/Trace.
Process Detail page
  1. The View Log/Trace page displays.
  2. Select the .log file link.
View Log Trace page
  1. The log file is displayed below.  It gives the details of the entries created in SF_PAYMENT table.

Note:  The CyberSource Refund NBR is created if the step is successful.

log file
  1. Section complete.

Credit Card Processing

Navigation:  NavBar > Navigator > Student Financials > Charges and Payments > Electronic Transactions > Electronic Payments > Process Credit Cards

  1. The Credit Card Processing run control ID search page displays.
  2. Select the Add a New Value tab.
  3. Enter Run Control ID.
  4. Select Add.
Credit Card Processing Add a New Value tab
  1. The Credit Card Processing page displays.
  2. Enter SF Merchant ID.
  3. Select Credit Card Transaction Source = "All".
  4. Select Run.
Credit Card Processing page
  1. The Process Scheduler Request page displays.
  2. Select the SF ePayment Processing checkbox.
  3. Select OK.
Process Scheduler Request page
  1. The updated Credit Card Processing page displays.  Note the Process Instance number.
  2. Select Process Monitor.
updated Credit Card Processing page
  1. The Process List tab displays.
  2. Select Refresh until the Run Status = “Success” and the Distribution Status = “Posted”.
  3. Select the SF_CRCRD link.
Process List tab
  1. The Process Detail page displays.
  2. Select SF_Payment Success link.
Process Detail page
  1. The Process Detail page displays.
  2. Select the View Log/Trace link.
Process Detail page
  1. The View Log/Trace page displays.
  2. Select the .log file link.
View Log Trace page
  1. The log file displays.
  2. Ensure file shows the process completed normally and that the account was credited.
  3. Specific transaction information can be found  by searching account information on the Transaction Search Results page in CyberSource.
Log file
  1. Process complete.

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