9.2 Override Payment Status (duplicate)

Purpose: Use this document as a reference for how to change the status of payments.

Audience: Finance Supervisors

Override Payment Status

Navigation:  NavBar > Navigator > Financial Gateway > Administration > Override Payment Status

Note: Only Finance Supervisors should perform this task as it is not a usual task.

  1. On the Override Payment Status page, enter or select Business Unit.
  2. Enter or select From and To Date.
  3. Select Search.
  4. In the Payments section, the Current Status of the payment and New Status will display.  The New Status can be changed to either "Error" or "Awaiting Dispatch" depending on the situation.
  5. Change New Status to "Error" to cancel the payment.
  6. Change to New Status to "Awaiting Dispatch" to resend the payment to the Bank.
  7. Select Save.
  8. Process complete.
Override Payement Status page