9.2 Review and Resolve Exceptions
Purpose: Use this document as a reference for how to review and resolve automatically reconciled exceptions in ctcLink.
Audience: Settlement Manager, GL Accountant
Review and Resolve Exceptions
Navigation: NavBar > Navigator > Banking > Analyze Exceptions > Auto Reconciliation Exceptions
or select Exceptions on the Automatic Reconciliation page - refer to the Running Automatic Reconciliation QRG, Method 1, for further instructions.
This page displays the “Exceptions” detected by the automatic reconciliation process. There are several different types of exceptions: “Amounts not Equal” are transactions that cleared the bank at a different amount than that posted in ctcLink. “Not Found in System” indicates that the payment reference that was found in the bank file did not match a payment reference recorded in ctcLink. This could indicate a manual payment not posted or that the bank did not read the payment reference number as it was recorded in ctcLink.
- The Automatic Reconciliation Exceptions page displays.
- Based on your security setup, it defaults your bank details or select your Bank ID and Account number.
- Enter Statement ID or enter From Date and Thru Date.
- Select Search.
- The Auto Reconciliation Exceptions section of the page populates.
- You can follow any below method to reconcile those exceptions. Please refer to the appropriate QRG for each process:
- Process complete.
