Adding a Communication
Purpose: Use this document as a reference for adding a communication in ctcLink.
Audience: FA Counselor/Technician
Note: Set up Communication Speed Keys to perform this task. See the Communication Speed Keys Set Up QRG.
You must have at least one of these local college managed security roles:
- ZC CC 3Cs User
- ZD CC 3Cs User
- ZZ CC 3Cs User
If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.
Adding a Communication
Navigation: Campus Community > Communications > Person Communications > Communication Management
- The Communication Management search page displays.
- Select the Add a New Value tab.
- The Add a New Value tab displays.
- Search for or enter the Student ID.
- Select the Add button.
- The Communication Management page displays.
- From the Person Communication tab, enter FINA in the Function field.
- Select the correct Institution if the default was not correct.
- Select the Communication Key lookup tool to choose the desired notification. The Variable Data button will open.
- Select the Variable Data button. The Variable Data dialog box displays.
- Enter the Aid Year.
- Select the OK button to close dialog box.
- Select the Save button to save your work.
Video Tutorial
The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.
View Tutorial Via Panopto
View the external link to Adding a Communication - No Audio. This link will open in a new tab/window.
You must have at least one of these local college managed security roles:
- ZD FA Director
- ZD FA Student Aid Info
- ZZ FA Student Aid Info
If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.
Results can be viewed on the View Financial Aid Status page.
- Navigation: Financial Aid > View Financial Aid Status
Tip: A Communication can also be added from various Financial Aid summary pages by selecting the Communication Speed Key, which looks like an envelope and phone. It takes a user directly to the Communication Management page.
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