Reverse a Corporate Refund by ID

Purpose: Use this document as a reference for reversing refunds for a specific organization in ctcLink.

Audience: Student Financials staff.

You must have at least one of these local college managed security roles:

  • ZZ SF Payment Reversals

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Note: Corporate refund reversals require communication with Accounts Payable staff to ensure accounting is adjusted to reflect the reversal.

Navigation: Student Financials > Refunds > Reverse and Cancel Refunds > Corporate Refunds by ID

  1. The Corporate Refunds by ID search page displays.
  2. Enter the Business Unit.
  3. Enter or search for the External Org ID.
  4. Select the Search button and the Corporate Refunds by ID page displays.
  5. Identify the refund you wish to reverse.  Note its Status.
  6. Optional: You may select the Refund Detail hyperlink to find more detail on the refund line.
  7. Select the Reverse button next to the refund you want to reverse.
  8. The Status changes to "Reversed". The Reverse button is now grayed out.
  9. Process complete.
corporate refunds by ID page with External Org data populated

Video Tutorial

The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.

View Tutorial Via Panopto

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