Okta - Multi-Factor Authentication

Purpose: Use this document to understand how to change your multi-factor authentication (MFA) recovery options available through your ctcLink account and how to update them.

Audience: College Faculty, Staff and Students.

If you experience any issues with sign on credentials, user names, passwords or student ID numbers, please contact your college Help Desk and/or college Advisor.

Note: Ensure that pop-up blockers are disabled in your browser.

Log in to ctcLink with Multi-Factor Authentication
  1. Navigate to the ctcLink Sign In page (https://gateway.ctclink.us).
  2. Enter your ctcLink ID into the ctcLink ID field.
  3. Enter your password into the Password field.
  4. Select the Sign in button.

NOTE: If you check the "Keep me signed in" box at login and you use the same browser you may not be asked to multi-factor authenticate again for another 16 hours. You will need to do the same when logging into Canvas (if you use your EMPLID to login).

Screen shot of login page with ctcLink ID, password, and Keep me signed in box
  1. A "Verify it's you with a security method" pop-up message appears.
  2. Choose the Select button next to the Email, Enter a Code, Get a Push Notification or Phone security method options.
Verify it's you with a security method. Email, Enter a code, Get a push notification, phone options
  1. If the Get a push notification (Okta Verify) security method was chosen, a pop-up notification displays.
  2. Select the Send Push notification button on the Get a Push Notification pop-up window. A notification will be sent to your device.

To have push notifications sent to your device automatically, select the "Send push automatically" checkbox.

Get a Push Notification verification method pop up

If you would like to chose a different security verification method, select the "Verify with something else" hyperlink on the Get a Push Notification pop-up window.

  1. Select the Yes, It's Me button at the bottom of the Okta Verify push notification that was sent to your device.
Did You Just Try to Sign in? page with Yes, It's Me or No, It's Not Me buttons available
  1. Once the security method has been verified, the ctcLink Portal page displays.
ctcLink Gateway Portal page
Setting Up Your Multi-Factor Recovery Options
  1. Navigate to the ctcLink Sign In page (https://myaccount.ctclink.us).
  2. Enter your ctcLink ID into the ctcLink ID field.
  3. Enter your password into the Password field.
  4. Select the Sign in button.
ctcLink ID and password fields with the "sign in" button toward the bottom of the prompt.
  1. A "Verify it's you with a security method" pop-up message appears.
  2. Choose the Select button next to the Email, Enter a Code, Get a Push Notification or Phone security method options.

If you have forgotten your setup options (such as email or phone), please work with your college LSA to reset your account and go through the activation process again. The email and phone used during activate your account is setup as your MFA options.

Verify it's you with a security method. Email, Enter a code, Get a push notification, phone options
  1. If the Get a push notification (Okta Verify) security method was chosen, a pop-up notification displays.
  2. Select the Send Push notification button on the Get a Push Notification pop-up window. A notification will be sent to your device.

To have push notifications sent to your device automatically, select the "Send push automatically" checkbox.

Get a Push Notification verification method pop up

If you would like to chose a different security verification method, select the "Verify with something else" hyperlink on the Get a Push Notification pop-up window.

  1. Select the Yes, It's Me button at the bottom of the Okta Verify push notification that was sent to your device.
Did You Just Try to Sign in? page with Yes, It's Me or No, It's Not Me buttons available
  1. Once the security method has been verified, the Account Portal (My Apps) page displays.
  2. Select the Password Settings application icon.
Password Setting application icon
  1. The Account page displays with edit or update options available for each account section.
    1. Personal Information
    2. Display Language
    3. Security Methods
Account Page with Personal Information, Display Language and Security Methods options
Personal Information
  1. Update personal information by selecting the Edit button in the top-right corner of the Personal Information box.
Personal Information Edit button
  1. Update your personal account information within each of the open fields. These include:
    • First name
    • Last name
    • Primary email
    • Secondary email
    • Mobile phone number
  2. Once new information has been entered, select the Save button in the bottom-right corner of the pagelet to ensure updated personal information is saved.
Personal Information Save button

Updating your personal information in Okta does not change or update your personal information within ctcLink.

Display Language
  1. Update the display language by selecting the Edit button in the top right corner of the Display Language box.
Display Language Edit button
  1. Once the new display language has been chosen, select the green Save button to ensure updated display language is saved.
Display Language Save button

Updating your display language in Okta does not change or update your display language within ctcLink.

Security Methods
  1. Update the various security methods by selecting from the listed options.
    1. Password - Reset
    2. Okta Verify - Set up
    3. Google Authenticator - Set up
    4. Phone - Set up another
    5. Current phone number - Remove
    6. Security Question - This Option Has been removed as an MFA option for the majority of users in ctcLink. The only types of users that should have this option would be users with no access to email or phones, for example DOC users. For those users that need Security Question as an MFA Option, they will need the security role ZZ Okta MFA Security Questions Role on their user profile.
Sescurity methods reset options

Each security method will need to be verified prior to using that particular security method upon log in.