Process Alignment Workgroup (PAW) Project Info Guide
College-Driven • Agency-Supported • Leadership-Endorsed
College presidents raised ctcLink concerns during the 2023 WACTC Summer Retreat. They focused on staff turnover and replacement, onboarding, training challenges, a desire for improved business process knowledge, and improved system support capacity at SBCTC.
WACTC endorses and will help enforce the principle that when a common business process can be implemented system-wide, it should be. Moved and seconded that the college consortium embraces and follows uniform processes and relies on PeopleSoft-delivered functionality without customization as much as possible.
From the comprehensive list of improvement initiatives, the following topics are attributed to the Process Alignment Workgroup effort:
- Establishing single processes across the system is critical to system improvements.
- Implement “best practices” within and across the system.
- Use delivered PeopleSoft functionality to the greatest extent possible, reducing complexity in CEMLIs (Configurations, Extensions, Modifications, Localization, Interfaces) and eliminating CEMLIs .
- Identify and prioritize process alignment topics
- Form a task force for each topic, drawing representation from college Subject Matter Experts (SMEs) and SBCTC
- Define execution steps for each business process
- Identify and review related customization's
- Gather and analyze college utilization data
- Task Force evaluates and recommends best practices to ctclink College Collaboration Group (cCCG)
- cCCG votes on formal adoption of best practice recommendations
- Support colleges with change action resources and guidance for alignment
- Provides leaders with transparency into ctcLink adoption, usage, and proficiency
- Supports internal and external accountability
- Allows comparison across colleges
- Enables action planning to support college alignment efforts
Three ctcLink Guiding Principles steer this effort:
#2 Enhancement Requests seeking ctcLink customizations must be considered only as meets the following conditions:
- Mandated by Statutory Requirement
- Business Cases (approved by governance) that benefit the system as a whole, or an overriding majority of colleges. (Note: may need to add specific exception clauses for technical college, small rural, etc.).
- Does not adversely delay Oracle releases and/or updates due to excessive retroactive code updates.
#3 The ctcLink system is the system of record. System enhancement requests that seek to replicate information and processes of ctcLink are discouraged.
#8 Processes and procedures may not need to be identical on each campus; however, processes and procedures must be sufficiently similar to remain within the common academic and business services framework of the community and technical college system.
- 9 Colleges: Bellevue, Edmonds, Highline, Lower Columbia, Peninsula, Renton, Spokane, South Puget Sound, Wenatchee Valley
- 5 SBCTC Departments: Application Services, ctcLink Customer Support, ctcLink Project Management Office, Data Services, Technology Innovation
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