FAFSA Simplification 2024-2025 Known Issues in ctcLink

The following are details on bugs with the delivered functionality in PRP 2.6 that have not yet been resolved by Oracle and details on known issues in CEMLIs and custom processes.

Last updated 2:09 PM 7/16/2024

Oracle-Delivered Known Issues

PRP 2.7

SAI Calculations are Incorrect in Certain Cases

The following incorrect behavior has been observed after clicking the “Calc SAI” button without  making any data changes:

  • Dependent Students (Formula A) is not calculating Payroll Tax Allowances correctly for the Parent, and is not using federal tax paid amount as an allowance against income for the student.
  • Independents without dependents (Formula B) is not using the federal tax paid amount as an allowance against income, resulting in calculated SAIs that are higher than they should be.
  • Independents w/dependents and tax filing status is 1 (Married filing separately) the calculation is using Formula B instead of Formula C, which means, Federal taxes paid is not  being considered as an allowance against income, resulting in higher SAI Calculations.
  • Independents w/dependents and tax filing status is 2 (Married filing joint) the calculation is using Formula B instead of Formula C. In some cases, students in this category may also reject.

Oracle has logged it as a bug. Bug 36690305 SFP 2025 JAR File Update #5

Fix is targeted for Image 33 but may be delivered earlier in a PRP patch.

Workaround: Get the accurate SAI from the ISIR Suspense Management page and/or check the FPP in FPS.

PRP 1.3 - 2.6

RESOLVED - When running Generate Direct Loan Data for Aid Year 2025, the loan file that is produced has the incorrect namespace

For the 2024-2025 COD processing, the namespace 2021 should be 2023 as shown below:

 

<xsd:schema targetNamespace="http://www.ed.gov/FSA/COD/2023/v5.0b"

xmlns:xsd="http://www.w3.org/2001/XMLSchema"

xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"

xmlns:cod="http://www.ed.gov/FSA/COD/2023/v5.0b" elementFormDefault="qualified">

 

However, the file that is generated in PS still shows 2021.

Oracle has logged it as a bug and provided a patch.

Bug 36594096 2024-2025 NAMESPACE IS INCORRECT AFTER APPLYING PATCH 35950393- 2024-2025 AID YEAR COD UPDATE (Doc ID 3021793.1)

As part of the 2024-2025 COD update, the namespace was updated as part of the 5.0b schema update. The initial 2024-2025 COD PRP updates did not include the correct update to the namespace, specifically updating the aid year reference from 2021 to 2023.

Latest Update: RESOLVED. FA Support tested the patch and it was applied in the production environment as of 06/21/2024.

RESOLVED - When running Generate Pell Data for Aid Year 2025, the enrollment intensity is not accurate for Less Than Full Time Students

When generating COD Pell outbound file to report disbursement of Pell, the process is populating the enrollment intensity at 100 for students who have an enrollment intensity value <1

Oracle has logged it as a bug.

Bug 36622653 COD PELL OUTBOUND DISBURSEMENT FILE ENROLLMENT INTENSITY INCORRECT IF LESS THAN FULL TIME

Latest Update: RESOLVED. FA Support tested the patch and it was applied in the production environment as of 06/21/2024.

Student Self Service SAI Amount Doubled in Estimated Need on Financial Aid Summary page for 2024-2025 Aid Year

SAIs are doubled on the Estimated Need page in Student Self Service for the 2024-2025 Aid Year. The logic on the page then reduces that doubled amount from the student’s Cost of Attendance, artificially inflating the student’s Estimated Need amount (if they have a negative SAI) or artificially deflating the student’s Estimated Need amount (if they have a positive SAI). This does not occur on staff-facing pages.

As of May 2024, Oracle has determined by way of Bug 36488556 and Doc ID 3015196.1 that a fix is scheduled for Image 33.

Navigation:  Financial Aid > Awards > Award Processing > Assign Awards to a Student > Need Summary tab

Image below: Accurate -1500 SAI and Federal Need on the Assign Awards to a Student page

Need Summary tab displaying the Need Summary by Award Period and accurate reflection of the negative SAI and Esitimated Need from the Need Summary page.

Navigation:  ctcLink Student Homepage > Financial Aid tile > Financial Aid Summary link

Image below: Inaccurate -1500 SAI and Estimated Need on Financial Aid Summary in Student Self Service

Financial Aid Summary page displaying the Student Aid Index and Estimated need

Navigation:  Financial Aid > Awards > Award Processing > Assign Awards to a Student > Need Summary tab

Image below: Correct 5216 SAI and Federal Need on the Assign Awards to a Student page

Need Summary tab in the Need Summary by Award Period displaying the Federal Year COA, SAI and Federal Need

Navigation:  ctcLink Student Homepage > Financial Aid tile > Financial Aid Summary link

Image below: Inaccurate 5216 SAI and Estimated Need on Financial Aid Summary in Student Self Service

Financial Aid Summary displaying negative SAI doubled incorrectly, causing the Esitmated need to artificially deflate
Issues with Mass EFC Calculation Batch Process

Using the Mass EFC Calculation batch process produces the same issues as using the Calc SAI button. However, if there are students with Reject Reasons (accurate or not), error messages do not return in the Message Log for the Mass EFC Calculation process. The SAI will still update to an Official 0 SAI value. The Dependency Status is removed, and values on the SAI and Flags tab are set to 0.

Navigation:  Financial Aid > File Management > ISIR Import > 2024-2025 Suspense Management

Image below: SAI value from ISIR on the 2024-2025 Suspense Management page, Example -1500 SAI

ISIR Suspense Management 24/25 page high lighting the Student Aid Index of -1500

Image below: SAI value from ISIR on the 2024-2025 Suspense Management page,  Example 31183 SAI

ISIR Suspense Management 24/25 page high lighting the Student Aid Index of 31183

Navigation:  Financial Aid > Federal Application Data > Correct ISIR Records

Image below: Key data points set to 0 or removed, and SAI Status inaccurately set to an “Official” 0 on Correct ISIR Records page  True for both Examples

SAI and Flags diaplaying the Inaccurate official SAI, removed dependency value removed and the SAI formula removed
SAIs Evaluated by the Calc SAI button or Mass EFC Calculation Logic are Adjusted without Override Values

Some SAIs are modified by the new Calc SAI / Mass EFC Calculation logic, even when there are no Override values entered. Oracle has not yet provided an update for this functionality that can be used with confidence.

Navigations Impacted:

  • Financial Aid > Federal Application Data > Correct ISIR Records
  • Financial Aid > File Management > Mass EFC Calculation
  • Financial Aid > File Management > ISIR Import > 2024-2025 Suspense Management*
  • Financial Aid > File Management > ISIR Import > Process ISIRs*

* Pages impacted if the Call Mass EFC logic is selected in the college’s ISIR Data Load Parameters configuration.

One of the pages with an issue is Correct ISIR Records due to PS SAI calculation not being accurate in some cases. We strongly discourage relying on the SAI calculation derived from the PS SAI calculation processes since the underlying logic still has many reported bugs awaiting resolution from Oracle.

PS calculates SAI during the following processes:

  • Loading ISIRs into the Correct ISIR Records page
  • Running Mass EFC Calc
  • Selecting Calc SAI button

Workaround:  The SAI straight from the ISIR file can be found on the 2024-2025 ISIR Suspense Management page.

ISIR Records with Blank SAI are Loading to ISIR Correction Page with SAI of Zero

When Dept of Ed sends an ISIR with a blank SAI, if the ISIR is an Official or Provisional status, it can get loaded into the system with an Official SAI value of zero.

Oracle has logged it as a bug.

Bug 36433624 ISIR RECORDS WITH BLANK SAI LOADING TO ISIR CORRECTION PAGE WITH SAI OF ZERO

Image below: 2024-2025 Suspense Management page shows a student with a blank SAI with Provisional status

ISIR Suspense Management 24/25 - Student Information section showing the Dependency Status of Independent

Image below: ISIR loaded on Correct ISIR Records page shows SAI value of zero and Official status

Student Information tab high lighting the SAI Status, SAI and Dependency
Calc SAI Button Can Trigger Artificial “Official” 0 SAI and Inaccurate Reject Reason Error Messages

Independent students often receive a “Rejects returned by the SAI Calculator” error message after using the Calc SAI button. The Transaction Detail tab displays Reject Reasons that do not accurately reflect the issues with the student’s data that needs to be modified/corrected. The SAI is then inaccurately updated to 0 and the SAI Status is set to "Official", significantly increasing the risk of inaccurate awarding. Similar error messages can occur for Dependent students, as well.

Navigations with Calc SAI Button

  • Financial Aid > Federal Application Data > Correct ISIR Records
  • Financial Aid > Federal Application Data > Simulate FM

Navigation:  Financial Aid > Federal Application Data > Correct ISIR Records > SAI and Flags tab

Image below: An independent student “Rejects returned by the SAI Calculator” error message

SAI and Flags page FPS Information section displaying “Rejects returned by the SAI Calculator” error message

Navigation:  Financial Aid > Federal Application Data > Correct ISIR Records > Transaction Detail tab

Image below: The student’s Transaction Detail tab inaccurately populates reject reason codes tied to a dependent student

Reject Reasons list

Workaround:  Until this is resolved by Oracle, it is recommended for colleges to review the ISIR in the FAFSA Partner Portal to confirm the reject codes associated with the ISIR transaction.

Reject reasons/descriptions may be missing from the ISIR Reject Reasons link on 2024-2025 Suspense Management

For students with a rejected ISIR, the reject reasons/descriptions may be missing from the ISIR Reject Reasons link on 2024-2025 Suspense Management

Navigation: Financial Aid > File Management > ISIR Import > 2024-2025 Suspense Management

Image below: Student with three reject codes in the rejected ISIR transaction

Inbound ISIR (2C) high lighting Reject Reason Codes 1 3 12

Images below: ISIR Reject Reasons link on 2024-2025 ISIR Suspense Management page does not display the reject codes

ISIR Suspense Management 24/25 Student Information section highlighting ISIR Reject Reasons
Reject Reason Descriptions

Until this is resolved by Oracle, it is recommended for colleges to review the ISIR in the FAFSA Partner Portal to confirm the reject codes associated with the ISIR transaction.

Old and new text of ISIR Reject Reason Codes displaying for Aid Year 2025

There are cases when both the old and new text for Aid Year 2025 ISIR Reject Reason Codes display in PS.

Image below: Reject Reason Code table in PS shows Reject Code 9/09 tied to Edit 1123 displays old text & new text

Reject Reason Code table in PS shows Reject Code 9/09 tied to Edit 1123 displays old text & new text

Image below: Text in Volume 5 Edits & Rejects FAFSA Specification Guide for Edit 1123

Text in Volume 5 Edits & Rejects FAFSA Specification Guide for Edit 1123

2024-2025 Volume 5 Edits & Rejects FAFSA Specification Guide, p. 22:

https://fsapartners.ed.gov/sites/default/files/2023-05/202425FAFSASpecVol5EditsandRejects.pdf

Reject reasons carrying over from rejected transaction to processed transaction on 2024-2025 Suspense Management

There are cases when you load a rejected ISIR transaction followed by an official ISIR transaction for the student, the reject reasons from the rejected ISIR transaction appear on the official ISIR transaction in PS.

Navigation:  Financial Aid > File Management > ISIR Import > 2024-2025 Suspense Management

Image below: A student has a rejected ISIR for transaction 01

ISIR Suspense Management 24/25 Student Information section highlighting Dependency Status SAR ID and ISIR Reject Reasons

Image below: The student has a rejected reason code of 12

Reject Reason Descriptions page

Image below: The student’s next ISIR transaction (02) is official

ISIR Suspense Management 24/25 Student Information section highlighting the Depenency Status, SAR ID, Student Aid Index and the ISIR Reject Reasons

Image below: PS shows the student still has Reject Reason 12 on the official ISIR transaction

Reject Reason Descriptions page
Reject Reasons link may display additional reject reason codes that are not present in ISIR file

There are cases when a rejected ISIR transaction is loaded into PS and an additional reject reason code not present in the ISIR appears for Aid Year 2025.

Navigation:  Financial Aid > File Management > ISIR Import > 2024-2025 Suspense Management

Image below: The student has a rejected reason code of 12

ISIR Suspense Managment 24/25 Student Information section highlighting the ISIR Reject Reasons link

Image below: The student has a rejected reason code of 12

Reject Reason Descriptions page

Workaround: Until this is resolved by Oracle, it is recommended for colleges to review the ISIR in the FAFSA Partner Portal to confirm the reject codes associated with the ISIR transaction.

Reject reason codes do not match the 2024-2025 Volume 5 Edits & Rejects FAFSA Specification Guide

There are cases when a reject code description in PS does not match the descriptions in the 2024-2025 Volume 5 Edits & Rejects FAFSA Specification Guide

Navigation:  Financial Aid > File Management > ISIR Import > 2024-2025 Suspense Management

Image below: The student has a rejected reason code of 15 with description referring to missing parent signature in PS

ISIR Suspense Managment 24/25 Student Information section highlighting the ISIR Reject Reasons link
Reject Reason Descriptions page

Image below: The 2024-2025 Volume 5 Edits & Rejects FAFSA Specification Guide shows Reject Reason code 15 is related to NSLDS Fraud Loan flag

The 2024-2025 Volume 5 Edits & Rejects FAFSA Specification Guide shows Reject Reason code 15 is related to NSLDS Fraud Loan flag

Worksaround: Until this is resolved by Oracle, it is recommended for colleges to review the ISIR in the FAFSA Partner Portal to confirm the reject reasons associated with the ISIR transaction.

‘NR’ Codes appearing on ISIR pages after Deleting a Rejected ISIR and Re-loading It

There are cases when ‘NR’ Data Edits codes display in addition to the ISIR reject reason codes after an ISIR is deleted from a student’s record and then manually loaded. The Data Edits are not displayed prior to deletion.

Navigation:  Financial Aid > File Management > ISIR Import > 2024-2025 Suspense Management

Images below: ISIR Reject Reasons link lists only Reject Reasons for student

ISIR Suspense Managment 24/25 Student Information section highlighting the ISIR Reject Reasons link
Reject Reason Descriptions page

Images below: After deleting the ISIR and manually loading it again, ‘NR’ Data Edit codes appear

ISIR Suspense Managment 24/25 Student Information section highlighting the ISIR Reject Reasons link
Reject Reason Descriptions page

Image below: Volume 5 Edits & Rejects FAFSA Specification Guide shows the edit number for the above ‘NR’ code is Data Edit 1004  

Volume 5 Edits & Rejects FAFSA Specification Guide shows the edit number for the above ‘NR’ code is Data Edit 1004  
Issues with Processing 2024-2025 ISIR Corrections in PS

There are reported issues with processing 2024-2025 ISIR Corrections in PS but as Dept of Ed is not accepting any batch corrections at this time, colleges will not be using the PS 2024-2025 functionality so the bugs are not mentioned in this document.

“Institutions will be able to submit corrections via the FAFSA Partner Portal (FPP) by the end of June. The FPP will allow institutions to submit corrections electronically by entering the data manually in the FAFSA Partner Portal. Batch institutional corrections via the Electronic Data Exchange (EDE) will be available in the weeks following FPP corrections.”  Dept of Ed

New Bug 6/18/24 - Mother/Father SSN Match in Packaging Causing Federal Aid to Not Package for Parent Contributors with ITIN
Packaging Message

Oracle Bug 36483199

Known Issue: Students who are being flagged for Mother and/or Father SSN Match in packaging.

Impacts: Federal aid awarding

Workaround: For these students, go to View Packaging Status Summary page and override the Parent(s') SSN on the DB Matches pagelet.  Save.  Package.

Resolution Timeline: To be determined

Priority: High

Status: In development at Oracle

*CEMLI = Configuration, Extension, Modification, Localization, and Integration

RESOLVED - FLF Process & Enrollment Intensity Enrollment Band Differences

Known Issue:  The FLF Process is an Enrollment Level Hold process for students who have a FA Load of Less Than Full Time.  With the new Enrollment Intensity, different bands of enrollment for anything Less Than Full Time are not able to be tracked in the FLF Process because Enrollment Intensity % is not accounted for in the FLF query or Packaging Variables.  

For example, if packaging variables are set to F for Full Time and student is enrolled T (Three Qtr Time) the Service Indicator will be assigned, but is assigned for T (Three Qtr Time), H (Half Time) or L (Less Than Half Time) enrollment values only.  The FLF process is not capturing differences in Enrollment Band differences, which will require more manual review to determine if the award should be further reduced to reflect Enrollment Intensity differences (i.e., in 9, 10, or 11 units, Enrollment Intensity at 9 units is 75%, 10 units is 83% and 11 units is 92% of the Full Time award.)

Impacts: FLF Process, and the accuracy of disbursements if manual review is not taken

Workaround:  Run the FLF process as usual, but manual Enrollment Intensity calculations need to be made for any student in any FA Load other than Full Time enrollment.

Resolution Timeline: July  

Priority: High

Status: RESOLVED

RESOLVED - WCG Archive Process & CBS Eligibility Checker Process

Known Issue:  May not be able to be run at this time due to income values is populating with $0 when FAFSA contributors use FA-DDX, this must be fully tested at SBCTC.

Impacts: WCG & College Bound Scholarship Packaging & Bridge grant equations may be inaccurate and need manual adjustment before posting award. WCG & CBS Eligibility View page may be inaccurate.

Workaround: Log into WSAC's Secure Portal to review Quarters of Eligibility (QER) remaining and to view WCG/CBS Repayment information.  For Continuing students, pull CTC_FA_CHECKLIST_LIST query to identify students who were in repayment in 2024 AY and check if that information is still current in WSAC Secure Portal for 24/25 awarding.

Resolution Timeline:  June 17, 2024

Priority: High

Status:  Do not run CBS Inbound Processes in ctcLink on Monday July 1 until FA Support updates the list serv.

RESOLVED - WCG Eligibility View WGC Income Issue

Known Issue:  WCG Income field is populated with $0 when FAFSA contributors use FA-DDX, requiring colleges to manually populate WCG Income for this population of students.

Impacts: Accuracy of WCG awards

Workaround: For these students run the query CTC_FA_SNG_ALL_RECORDS to identify students with $0 and manually update the WCG Income so that the WCG Eligibility View page calculates correctly.

Resolution Timeline: July

Priority: High

Status: RESOLVED

WCG Eligibility View Assumed Family Size Values Issue

Known Issue:  WCG Family Size field is only pulling in manually entered data

Impacts: Accuracy of WCG awards

Workaround: For these students, manually enter the family size and then select Calculate on the WCG Eligibility View page.

Resolution Timeline: TBD

Priority: High

Status: In Progress

RESOLVED - WASFAs Cannot Be Loaded

Known Issue:  WASFAs cannot be loaded due to WASFA record containing blank values for some required fields. WSACs technical team is working to resolve this issue.

Impacts: Accuracy of State Aid awarding

Workaround: You can manually award these students without loading the WASFA by Aid Year Activating, Build FA Term, Build Budgets, and then award.  To determine award amount, log into WSAC's Secure Portal, look up WASFAs on currently summer-enrolled students and manually calculate from MFI for state aid awarding.  

Resolution Timeline:  July 2024

Priority: High

Status: RESOLVED

RESOLVED - 2024-2025 ISIR JobSet Cannot Be Run After 06/13/2024

Known Issue: Batch CEMLI processes with coding issues will cause ISIR JobSet to run to No Success.

Impacts: Accuracy of data loaded in ISIR JobSet.

Workaround: Work the data you have in the system as of the most recently loaded up until 6/12/2024.  For example, begin file review, checklist assignment, communications, awarding on the data already loaded into the system.

Resolution Timeline: Earliest, evening June 14th

Priority: High

Status: RESOLVED

RESOLVED - Packaging Equations - Work Study and College Bound Scholarship Packaging Incorrect Amounts in Enrolled Term Only

Possible Known Issue: Packaging equations for FWS & CBS are packaging only on enrolled quarters and inflating the amount awarded.

Impacts: Accuracy of awards

Workaround: May need to use Custom Split until it is determined this is a known issue affecting all schools, and until the packaging equation is adjusted.

Resolution Timeline: To be determined

Priority: High

Status: RESOLVED

Exx162 Checklist Assigning to Students Who Should Not Be in Consideration for Unusual Circumstances.

Known Issue: Globally-assigned unusual circumstances-related checklist (Exx162) assigning to students over the age of 24 and assignining on loaded FAFSAs.

Impacts: Unnecessary checklist assignment and extra communications, resulting on outstanding items on students' To Do list on students who are already independent.

Workaround: Run checklist query and filter on those students who are > 24 years old, and waive the checklist if already assigned.  Locally-developed steps sent out to DirFinAid list serv on 6/14/24.

Resolution Timeline:  July

Priority: Medium

Status:  Query review/updates in Progress

Pell and DL Reconciliation Report

Known Issue: Disbursement Detail (DSDF) and Pell Grant Reconciliation Report (PGRC) files have field and file length changes starting 2024-2025

Impacts: Running Pell and DL Reconciliation Report processes

Workaround: Run report in COD, and compare manually

Resolution Timeline: TBD

Priority: High

Status: In Progress

2 Comments

Leslie Markle

When i try to sign into my fasha it ask for my id and i tryed to send it through my phone it didnt work and now it says it in recovery and i cant get into it and i have to get it done by the 28 of june please help

Kelly Forsberg

Hello Leslie, you can start a FAFSA FSA ID account recovery request by calling 1-800-4-FED-AID (1‑800‑433‑3243). Thanks!

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