Financial Aid Known Issues in ctcLink

The following are details on bugs with the delivered functionality in PRPs that have not yet been resolved by Oracle and details on known issues in CEMLIs and custom processes.

Last updated 7:07 AM 12/10/2025

Oracle-Delivered Known Issues

Expand or collapse content College Financing Plan Does Not Consistently Display Currency Decimal Places

Issue: Currency should be displayed consistently with 2 decimal places on the College Financing Plan, but decimal places only display if an award is for less than a whole dollar (i.e. 698.11). In addition, when the last decimal place is a 0 (as in 1641.10), the CFP displays the amount with only one decimal (as in 1641.1).

Example:

An image of the Assign Awards to a Student page with yellow highlighter outlining the cents on the offered column
An image of the College Financing Plan with yellow highlighter outlining the cents on the grants and loan options section of the CFP

 

Resolution: Bug fix targeted for PRP 1.5 (2026-2027)

Status: Will be tested when we load the PRP with the fix.

Expand or collapse content UPDATED - ‘Return to Search’ Incorrectly Populates Aid Year from User Defaults instead of Most Recent Aid Year Used on Correct ISIR and Simulate FM components

Known Issue: On the Correct ISIR or Simulate FM components, when accessing a record for an Aid Year that is different from the User Defaults defined Aid Year, then selecting ‘Return to Search’, the Aid Year changes to the Aid Year defined in User Defaults. For example, when 2025 is defined in User Defaults and staff view a 2026 record on the Correct ISIR page, when selecting ‘Return to Search’, the emplid remains but the Aid Year returns to the user's default of 2025.

It is expected that these components work like all others in Financial Aid with the ‘Return to Search’ maintaining the same aid year just being viewed.

Resolution: Because two different components are affected by the issue, Oracle has determined separate bug fixes are required:

  • Correct ISIR component: Image 36
  • Simulate FM component: PRP 3.3 (12/10)

Status: Updated, In Progress

Expand or collapse content UPDATED: No Batch Corrections for the 2024-2025 and for the 2025-2026 Aid Year

Known Issue: Dept of Ed is not accepting any batch corrections from any software system for the 2024-2025 Aid Year

Update: As of 2/27/25, the Electronic Data Exchange (EDE) began processing batch corrections for both the 24-25 and 25-26 aid years. Due to ongoing issues with SAI calculation, it is recommended that colleges continue to make manual corrections in FPP until Oracle provides an accurate JAR file.

Impacts: Ability to make batch corrections from ctcLink

Workaround: Continue to make manual corrections directly in FPP

Resolution: TBD

Status: In Progress

FA PRP 3.3 (2025-2026/2026-2027)

Expand or collapse content Use 'Simulated Data Button' Generates Error

Issue: When ‘Use Simulated Data’ Button is selected the Simulate FM page, it generates the ‘Remote program FAPINSS3 failed’ error.

An image of the Simulate FM Data button displaying error message

Bug: 37903382 USE SIMULATED DATA: REMOTE PROGRAM FAPINSS3 FAILS ON MSSQL & ORACLE SERVER ENVIRONMENTS

Impact: The bug affects both Aid Year 2026 and 2027.

Resolution: Service Request ticket submitted to Oracle as delivered patch in PRP 3.3 did not resolve the issue.

Expand or collapse content Maintain ISIR Comment Codes for Aid Years 2026 and 2027 Shows Incorrect Text for Some Comments, Compared to FAFSA Specification Guide (Doc ID 3105196.1)

Oracle has investigated and determined the following comment codes affected:

  • For Aid Year 2027
    • incorrect text in codes 007, 008,009, 056, 057
    • code 281 should have Sev level 1
    • code 282 should be N/A
    • text missing for codes 292, 293, 294; then these were subsequently changed to 'N/A' in a revised update dated from late October 2025 (which Development became aware of on 11/20). 

    • comment codes 331-334 were added in the revised October/November update.

       

  • For Aid Year 2026
    • incorrect text in codes 007, 008,009, 056, 057
    • missing text in codes 134,135
    • code 282 should be N/A
    • Updates to codes 281, 292, 293, 294 were made late in the year and not delivered by CS with expectation that customers update the comment codes in their database environments
    • comment codes 331-334 were added in the revised October/November update.

Bug: Bug 38474179 - AY2026 AND AY2027 COMMENT CODES NOT CORRECT

Resolution: Fixes are in PRP 1.3

Status: Fixes will be tested when we load PRP 1.3

PRP 2.2 (2025-2026)

Expand or collapse content COD Lookup Table Info Not Found

Known Issue: Oracle has identified cases where colleges receive ‘COD Lookup Table Info not found’ when importing 2026 unsolicited COD files, such as MPN. Oracle suspects this may be related to the new Complex CIP Code tag introduced for 2026. Unlike other tags that exist in the COD Lookup record, this particular tag is hardcoded in the outbound processing. According to Oracle, this error message has no negative impact on functionality, stating that colleges can ignore the message when it appears in the Message Log. We could not replicate the issue during our testing.

Resolution: Bug fix originally targeted for Image 36. Oracle has moved resolution to Image 37

Status: Will be tested when we load Image 37

PRP 2.1 (2025-2026)

Expand or collapse content College Costs Header Was Not Updated on the 2026 College Financing Plan Template

Title: College costs header was not updated on the 2026 College Financing Plan template

Known Issue: When viewing the College Financing Plan for aid year 2026 there is a heading that displays ‘College Costs You Will Be Required to Pay’. The federal specifications show that the heading should reflect ‘Estimated College Costs You Will Be Required to Pay’.

Example:

An image of the College Financing Plan with a teal annotation box outlining the College Costs You Will Be Required to Pay header

Resolution: Bug Fix targeted for Image 36

Status: Will be tested when we load Image 36

PRP 1.2 (2025-2026)

See previously resolved and/or expired PRP 1.2 known issues in the Financial Aid Known Issues ARCHIVED QRG.

PRP 3.1 (2024-2025)

Expand or collapse content Enrollment Intensity Not Updating when Acad Prog is Not Active

Known Issue: When a student is Discontinued or Withdrawn from their Academic Program, the Enrollment Intensity field on FA Term is not updated to 0.

Bug 371106870

Resolution:  Fix TBA

Workaround:  Adjust FA Term manually w/ override

Status: Fix TBA

Expand or collapse content Enrollment Intensity Remains at Original Value for No Enrollment Activity Students at Census Build FA Term

Known Issue:  When Build FA Term is run for census, students with no enrollment activity for the term have the FA Load value set to N units while Enrollment Intensity remains at it's original value. The expectation is that students with no enrollment activity for the term will have FA Load set to N units and Enrollment Intensity set to zero.

Impacts: FA Processing

Resolution: Fix to be determined by Oracle

Workaround:  FA Support has developed a pop update that can be run after the census jobset, to set the enrollment intensity value to zero for students with no enrollment activity for the term. This process is expected to be available to colleges at the end of the week (October 4).

Priority: High

Status: In Progress

See previously resolved and/or expired PRP 3.1 known issues in the Financial Aid Known Issues ARCHIVED QRG.

PRP 2.7

Expand or collapse content SAI Calculations are Incorrect in Certain Cases

The following incorrect behavior has been observed after clicking the “Calc SAI” button without  making any data changes:

  • Dependent Students (Formula A) is not calculating Payroll Tax Allowances correctly for the Parent, and is not using federal tax paid amount as an allowance against income for the student.
  • Independents without dependents (Formula B) is not using the federal tax paid amount as an allowance against income, resulting in calculated SAIs that are higher than they should be.
  • Independents w/dependents and tax filing status is 1 (Married filing separately) the calculation is using Formula B instead of Formula C, which means, Federal taxes paid is not  being considered as an allowance against income, resulting in higher SAI Calculations.
  • Independents w/dependents and tax filing status is 2 (Married filing joint) the calculation is using Formula B instead of Formula C. In some cases, students in this category may also reject.

Oracle has logged it as a bug. Bug 36690305 SFP 2025 JAR File Update #5

Fix is targeted for Image 33 but may be delivered earlier in a PRP patch.

Workaround: Get the accurate SAI from the ISIR Suspense Management page and/or check the FPP in FPS.

PRP 1.3 - 2.6

Expand or collapse content Issues with Mass EFC Calculation Batch Process

Using the Mass EFC Calculation batch process produces the same issues as using the Calc SAI button. However, if there are students with Reject Reasons (accurate or not), error messages do not return in the Message Log for the Mass EFC Calculation process. The SAI will still update to an Official 0 SAI value. The Dependency Status is removed, and values on the SAI and Flags tab are set to 0.

Navigation:  Financial Aid > File Management > ISIR Import > 2024-2025 Suspense Management

Image below: SAI value from ISIR on the 2024-2025 Suspense Management page, Example -1500 SAI

ISIR Suspense Management 24/25 page high lighting the Student Aid Index of -1500

Image below: SAI value from ISIR on the 2024-2025 Suspense Management page,  Example 31183 SAI

ISIR Suspense Management 24/25 page high lighting the Student Aid Index of 31183

Navigation:  Financial Aid > Federal Application Data > Correct ISIR Records

Image below: Key data points set to 0 or removed, and SAI Status inaccurately set to an “Official” 0 on Correct ISIR Records page  True for both Examples

SAI and Flags diaplaying the Inaccurate official SAI, removed dependency value removed and the SAI formula removed
Expand or collapse content SAIs Evaluated by the Calc SAI button or Mass EFC Calculation Logic are Adjusted without Override Values

Some SAIs are modified by the new Calc SAI / Mass EFC Calculation logic, even when there are no Override values entered. Oracle has not yet provided an update for this functionality that can be used with confidence.

Navigations Impacted:

  • Financial Aid > Federal Application Data > Correct ISIR Records
  • Financial Aid > File Management > Mass EFC Calculation
  • Financial Aid > File Management > ISIR Import > 2024-2025 Suspense Management*
  • Financial Aid > File Management > ISIR Import > Process ISIRs*

* Pages impacted if the Call Mass EFC logic is selected in the college’s ISIR Data Load Parameters configuration.

One of the pages with an issue is Correct ISIR Records due to PS SAI calculation not being accurate in some cases. We strongly discourage relying on the SAI calculation derived from the PS SAI calculation processes since the underlying logic still has many reported bugs awaiting resolution from Oracle.

PS calculates SAI during the following processes:

  • Loading ISIRs into the Correct ISIR Records page
  • Running Mass EFC Calc
  • Selecting Calc SAI button

Workaround:  The SAI straight from the ISIR file can be found on the 2024-2025 ISIR Suspense Management page.

Expand or collapse content EXPIRED - ISIR Records with Blank SAI are Loading to ISIR Correction Page with SAI of Zero

EXPIRED known issues can be found on the Financial Aid Known Issues ARCHIVED QRG.

Expand or collapse content Calc SAI Button Can Trigger Artificial “Official” 0 SAI and Inaccurate Reject Reason Error Messages

Independent students often receive a “Rejects returned by the SAI Calculator” error message after using the Calc SAI button. The Transaction Detail tab displays Reject Reasons that do not accurately reflect the issues with the student’s data that needs to be modified/corrected. The SAI is then inaccurately updated to 0 and the SAI Status is set to "Official", significantly increasing the risk of inaccurate awarding. Similar error messages can occur for Dependent students, as well.

Navigations with Calc SAI Button

  • Financial Aid > Federal Application Data > Correct ISIR Records
  • Financial Aid > Federal Application Data > Simulate FM

Navigation:  Financial Aid > Federal Application Data > Correct ISIR Records > SAI and Flags tab

Image below: An independent student “Rejects returned by the SAI Calculator” error message

SAI and Flags page FPS Information section displaying “Rejects returned by the SAI Calculator” error message

Navigation:  Financial Aid > Federal Application Data > Correct ISIR Records > Transaction Detail tab

Image below: The student’s Transaction Detail tab inaccurately populates reject reason codes tied to a dependent student

Reject Reasons list

Workaround:  Until this is resolved by Oracle, it is recommended for colleges to review the ISIR in the FAFSA Partner Portal to confirm the reject codes associated with the ISIR transaction.

Until this is resolved by Oracle, it is recommended for colleges to review the ISIR in the FAFSA Partner Portal to confirm the reject codes associated with the ISIR transaction.

*CEMLI = Configuration, Extension, Modification, Localization, and Integration

CEMLIs - No known issues currently exist. Previously resolved issues can be found on the Financial Aid Known Issues ARCHIVED QRG.

FAFSA-Related Known Issues - No known issues currently exist. Previously resolved issues can be found on the Financial Aid Known Issues ARCHIVED QRG.

Dept. of Ed/File Layout Known Issues - No known issues currently exist. Previously resolved issues can be found on the Financial Aid Known Issues ARCHIVED QRG.

2 Comments

Leslie Markle

When i try to sign into my fasha it ask for my id and i tryed to send it through my phone it didnt work and now it says it in recovery and i cant get into it and i have to get it done by the 28 of june please help

Kelly Forsberg

Hello Leslie, you can start a FAFSA FSA ID account recovery request by calling 1-800-4-FED-AID (1‑800‑433‑3243). Thanks!

Add your comment

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.