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9.2 Message Center - Collections Letters

Purpose: Use this document as a reference for batch loading past due notifications (collections letters) into your students' Message Center.

Audience: Student Financials Staff, Collections Managers, Student Accounts.

You must have at least one of these local college managed security roles:

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

This step should occur after the completion of the Run the Communication Generation Process step (#2) as outlined in the QRG 9.2 Assigning and Sending SF COllections Communication.

Navigation: HighPoint > Message Center > Processes > Comm Gen Loader

The Comm Gen Message Loader page displays.
In the Query Information section of the page:
1. Select the Owner - Public
2. Enter the Query Name - QCS_CC_MSGCTR_COMGENLOADER. The Update Prompts button will display.
Select the Update Prompts button.

The Query Prompts pagelet displays.
Enter the Institution.
Enter the Letter code.
Enter the Min Comm Date: If an account has or had an event ID/letter assigned on or after this date, then only those will only be included with this communication.
Enter the Max Comm Date: If an account has or had an event ID/letter assigned on or before this date, then only those will only be included with this communication.
Select the OK button.

In the Message Text section of the page:
1. Input the text viewed by the student in Message Center that contains a link to the actual letter. The message text can contain placeholders to customize the message with values coming from the query results. LETTER_LINK text should be used and wrapped in curly brackets "{{" and "}}" in order to provide a space for the link to be selected by the student.
Select the Save button at the bottom of the page.