SF Collections End-to-End Checklist

Purpose: Use this document as a reference for the collections process within Student Financials in ctcLink.

Audience: Student Financials staff.

  • Steps 1 through 4: These steps vary by task and some can be integrated into later steps.
  • Steps 5 through 6: These steps are the actual steps of processing through the ctcLink Collections module.
  • Step 7: This step sends collections communications based on previous steps.
  • Steps 8 through 9: These steps are follow-up actions that may occur based on your internal collections business process.

Don't forget to send your 30, 60, and 90 day communications!

You are done. Great job!


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