9.2 Message Center - Drop for Non-Payment Notice

Purpose: Use this document as a reference for how to send a notice for drop for non-payment through Message Center.

Audience: Staff Setting Up Communications.

You must have at least one of these local college managed security roles:

  • ZC CC 3Cs Config
  • ZD CC 3Cs Config
  • ZZ CC 3Cs Config
  • ZZ CC Standard Letter Tbl

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

You must also set the following SACR Security permissions:

The Drop for Non-payment notice can be sent through 3C’s Communication Generation process. However Message Center is utilized to allow for text flexibility regarding differing messages for pre-term start and post-term start as the college’s business process requires more instruction to and action from the student in order to re-enroll. To utilize the Message Center template navigate to Highpoint > Letter Codes > Letter Code Text.

Message Center - Drop for Non-Payment Notice

Message Center Template Setup

Navigation: NavBar > Navigator > Campus Community > Communications > Set up Communications > Standard Letter Table CS

  1. To create a letter code, it is first required that you have a letter code setup under Setup Communications.
  2. Any dynamic fields in the example below are contingent on those fields being in the query used to select the population. It is, in essence, your population selection query and your source of dynamic data.
Letter Code Text page

Message Center - Send Messages

You must have at least one of these local college managed security roles:

  • ZD HP Msg Center User
  • ZZ HP Msg Center Config
  • ZZ HP Msg Center User

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Navigation: Highpoint > Message Center > Processes > Send Messages

  1. The query: CTC_SF_DRNP_PS is being used to send the Tuition Due Reminder. This query returns fields that include D.TOTAL_AMT_PAST_DUE (Tuition $ that was cancelled) and C.DESCR (Term being canceled for).
  2. The CTC_SF_DRNP_PSquery prompts for:
    • Academic Institution: Institution code Example: WA140
  3. CTC_SF_DRNP_PS  looks for students in the prompted institution that have been dropped for non-payment within the last 24 hours. This is designed to be run daily at the end of the day.
Message Center - Send Messages page
  1. After selecting the appropriate Letter Setup fields in the Populate Message Text from Letter Code section of the Message Details area, the letter template will be pulled in.
Populate Message Text from Letter code Letter setup template
  1. Select the Run button to send the Drop for Non-Payment Notice text to the Message Center.
Message Center - Drop for Non-Payment letter
  1. To view threads sent to a student, you can navigate to Highpoint > Message Center > Search for Threads.  
  2. Process complete.

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