Message Center Basics Part 5: Searching for Threads and Managing Replies Video (9.0)
Purpose: Overview of searching for threads and managing replies within Message Center. Part 5 of 5.
Audience: Student Services Staff
ctcLink Reference Center
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Topics
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Managing and Setting Up Communications and 3C Engine 25
- 3C Configuration - Campus Solutions 3Cs and Message Center Naming Conventions
- 3C Communications: Administrative Functions
- 3C Communications: Communication Data Source
- 3C Communications: Custom Extract Data Queries (CEDQs)
- Communications - Creating or Updating a Letter Template
- Defining Communication Speed Keys
- 3C Engine - Event Definitions
- 3C Engine - Event 3C Groups
- 3C Engine - Trigger Definitions
- Download Design Helper (BI Publisher Desktop)
- Assign a Communication to an Individual Student
- View Generated Communication for a Student
- Communications - Assign and Send PeopleSoft Communications (3C Engine and Communication Generation)
- Communications - Running 3C Engine to Assign Communications
- Communications - Delete Communications Process
- Communications - Resetting Generated Communications
- Set Up User Defaults for Communications
- Communication Speed Keys Set Up
- Communications: Generate an Online Preview
- 9.2 Communications - Unsubmitted Grade Report Communication
- Person Communication Generation Steps
- FERPA Communications
- Request Missing Student National ID (SSN) Communications
- Set Up User Defaults for Communications
- 3C Communications - BIP Sub-Templates (Content Libraries)
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Managing and Setting Up Checklists 13
- Checklist Process
- Checklist Items Function Table
- Checklist Table
- Checklist 3C Groups
- Checklists - Assign and Manage Checklists and Checklist Items
- Assign a Checklist in Batch
- Checklists - Update Item - by Item
- Checklists - Update Item - by Person
- Batch Update a Checklist
- Delete Checklists in Batch
- Create a New Checklist With Checklist Communication
- Tracking Groups (Optional)
- Assigning a Checklist (Financial Aid)
-
Message Center 11
- Message Center - Adding/Changing a Communication Generation Letter to send via Message Center
- Message Center - Creating a New Message Template for Message Center
- Message Center - Delete Messages
- Message Center - Search for Message Threads and Manage Student Replies
- Message Center - Create a Thread
- Message Center - Sending Messages in Batch
- Message Center - Using Comm Gen Message Loader
- Message Center Departments, Regardings, and 3C Security
- Set Up Enrolled from Waitlist Message Center Recurrence
- 9.2 Message Center - Tuition Due Reminder Notice
- 9.2 Message Center - Drop for Non-Payment Notice
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Financial Aid Managing 3Cs 7
-
Resources 6
- 9.2 Message Center Overview Video
- Message Center Basics Part 1: Configuration Video (9.0)
- Message Center Basics Part 2: Message Center vs PeopleSoft Communications Video (9.0)
- Message Center Basics Part 3: Sending an Individual Student Message Video (9.0)
- Message Center Basics Part 4: Sending Messages in Batch Video (9.0)
- Message Center Basics Part 5: Searching for Threads and Managing Replies Video (9.0)
Colors and button shapes may appear differently in QRGs compared to the live PeopleSoft environment, but functionality has not been affected by the PeopleTools 8.59 upgrade. Please refer to the Fundamentals section of the Reference Center for images of several current system pages.
QRGs are intended to provide a quick walk-through for college staff performing a business process in ctcLink and do not necessarily provide a comprehensive explanation of all possible scenarios. Updates to Reference Center materials are made continuously, so please check back frequently for the most current information.
Other Resources
Welcome to ctcLink (Start Here!)
- Intro to ctcLink
- Onboarding Training Materials and Applications
- Fundamentals
- Crosswalks & Glossaries
- ctcLink Service Desk/Ticketing System
Resources
- 25Live (Software)
- Commonly Used Reports and Processes
- Data Services
- Governance
- ctcLink Enhancement Requests
- Implementation Project Archived Materials
- Legacy Access
- Local Configuration Guides
- Megamation (Software)
- Navigation Paths
- PeopleSoft Security
- PMO - Project Information
- Testing (Current & Project Archive)
- Training Videos
9.2 Campus Solutions
- 9.2 CS - Academic Structure
- 9.2 CS - Academic Advisement
- 9.2 CS - Admissions
- CS Business Process Maps (Flow Charts)
- 9.2 CS - Campus Community
- CS - 3Cs: Comments, Communications and Checklists
- 9.2 CS - Continuing Education
- 9.2 CS Fundamentals
- 9.2 CS - Curriculum Management
- HighPoint Campus Experience (HCX)
- 9.2 CS - Student Records
- 9.2 CS - Campus Solutions Resources
9.2 Finance
- 9.2 FIN - Finance Fundamentals
- 9.2 FIN - Finance Navigation Resources
- 9.2 FIN - Accounts Payable
- 9.2 FIN - Accounts Receivable
- 9.2 FIN - Asset Management
- 9.2 FIN - Billing
- 9.2 FIN - Budget/Budgeting (Commitment Control)
- 9.2 FIN - Budget Security
- FIN - Delegations
- FIN - Expenses
- 9.2 FIN - General Ledger
- 9.2 FIN - Grants/Contracts
- FIN - Project Costing
- 9.2 FIN - Purchasing
- FIN - PBCS (Planning Budgeting Cloud Services)
- 9.2 FIN - Treasury - Cash Management
- 9.2 FIN - Finance Resources
- 9.2 FIN - Closing Periods and Years Procedures
- FIN Business Process Maps (Flow Charts)
9.2 Financial Aid
- 9.2 FA - Budgets
- 9.2 FA - Disbursement
- 9.2 FA - Financial Aid Business Process Guides
- 9.2 FA - Financial Aid Term
- 9.2 FA - ISIR Processing
- 9.2 FA - Loans
- 9.2 FA - Managing 3Cs
- 9.2 FA - Packaging and Awards
- 9.2 FA - SAP
- 9.2 FA - Service Indicators/User Edit Messages
- 9.2 FA - Student Access
- 9.2 FA - User Set Up
- 9.2 FA - Return to Title IV
- 9.2 FA - Viewing Financial Aid Pages
- 9.2 FA - Federal and State Reporting
- 9.2 FA - COD Reporting
- 9.2 FA - Reconciliation & Reporting
- 9.2 FA - Financial Aid Resources
9.2 Human Capital Management
- 9.2 HCM - Absence Management
- 9.2 HCM - Benefits
- 9.2 HCM - FWL (Faculty Workload)
- HCM Business Process Maps (Flow Charts)
- 9.2 HCM - HR Core
- 9.2 HCM - Payroll
- 9.2 HCM - TAM (Talent Acquisition Management)
- 9.2 HCM - Time & Labor
- 9.2 HCM - Human Capital Management Resources
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