Campus CE Refunds

Purpose: Use this as a reference for how to process Campus CE Refunds. This process will add a charge item type to a student account which will offset the Campus CE payment.

Audience: Student Financials Staff

You must have at least one of these local college managed security roles:

  • ZZ SF Charges and Payments

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Option 1: Individual Student Refund in CyberSource (Credit Cards)

Once Option 1 is completed, proceed with refunding the student in CyberSource. 

Navigation: Student Financials > Charges and Payments > Post Student Transaction

  1. The Student Post Add a New Value page displays.
  2. Enter or search for the Student ID.
  3. Enter or search for the Account Type: TUT.
  4. Enter or search for the Item Type: Campus CE Refund Charge.
  5. Select the Add button and the Student Post page displays.
  6. Enter an Amount for the Item Type.
    • This will be the amount that will be refunded via CyberSource.
  7. Enter or search for the transaction Term.
    • Use the term for which the refund was issued.
  8. Optional: Enter the Reference Number.
  9. Select the Post button to complete the process.
Student post page with the item type 599000000800 listed
  1. Optional: Select the Student Accounts hyperlink and the Student Accounts page displays.
    1. Within the Account Details section, select the appropriate Account Details hyperlink and the Account Details page displays.
    2. Verify the appropriate Item Type was posted
  2. Section complete.

Now that the charge has offset the credit on the student account, the student needs to be refunded in CyberSource.

Video Tutorial

The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.

View Tutorial Via Panopto

View the external link to Individual Student Refund in CyberSource. This link will open in a new tab/window.

Option 2: Individual Student Refund Through Accounts Payable (AP-Printed Checks)

Please refer to the Individual Student Refund End to End Process QRG following the steps for AP (Accounts Payable).


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