Service Indicator and Student Group Change Request
Purpose: This guide outlines how Service Indicators and Student Groups are made available in ConexED and how to request updates to the codes displayed through the integration.
Audience: College Staff
What is Sent to ConexED?
The integration sends select Service Indicator and Student Group codes from ctcLink Campus Solutions to ConexED for informational purposes. Each college determines which codes are included in the integration for their instance; therefore, the codes displayed in ConexED may not represent all Service Indicator or Student Group codes configured for the college in ctcLink.
Requesting Changes
The ConexED integration configuration is maintained by SBCTC. Colleges that would like to add or remove Service Indicator or Student Group codes included in the integration should submit a support ticket through the ctcLink Service Desk.
➡️Ticket Request Type: ctcLink Support > Campus Solutions > CS: ConexED.
Due to the broad use of Service Indicators and Student Groups across departments, requests must be submitted by the ctcLink College Leader.
Colleges should include the following information in your ticket request:
- Service Indicator or Student Group code(s) to add or remove.
- Whether the code should be displayed or removed from ConexED.
ℹ️Note: Requests for Service Indicator codes automatically includes all associated reason codes.
Important Considerations
- Service Indicator and Student Group information is visible only to staff with access to student profiles in ConexED. This information is not displayed to students. For questions regarding profile access, contact ConexED Support.
- Service Indicators and Student Groups in ConexED are read-only. Updates must be made in ctcLink Campus Solutions.
- Additional information about Service Indicators and Student Groups in ctcLink can be found in our Reference Center:
- If a student's information has changed since the last integration synchronization, staff can select Refresh SIS Info from the student's ConexED profile to retrieve the latest information from ctcLink, or wait for the nightly Delta Sync to occur.
- For more detailed information about the Refresh SIS Info link, Delta Sync, or which fields are included in the integration, refer to the ConexED Data Integration Overview QRG.
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