Credit to Cash Operations Homepage

Purpose: Use this as a reference for instructions how to utilize the Fluid tiles for Billing and Accounts Receivable Modules referred as the Credit to Cash Operations Homepage in ctcLink PeopleSoft.

Audience: Billing/Accounts Receivable/Grants Staff/Finance Staff/Supervisors

To add Credit to Cash Operation Homepage to menu, you must have at least one of these local college managed security roles:

  • ZD AR Inquiry
  • ZD AR Read Only
  • ZD Billing Inquiry
  • ZD Billing Read Only
  • ZD CC Budget Inquiry
  • ZZ AR Apply Payments
  • ZZ AR Customer Maintenance
  • ZZ AR Item Entry
  • ZZ Billing Entry
  • ZZ Billing Processing
  • ZZ Grant Processing
  • ZZ_AW_BI_INV

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

One of the primary ways to navigate PeopleSoft is to use the Homepage. 

The Homepage is best described as a tile menu. As you select menu items, sub-menus dynamically display on the left-hand side navigation. Sub-menus often contain sub-menus of their own. The menu items displayed on Homepages are different per user. The content of your menu depends upon your level of security. Your menu will provide navigation to each of the pages you have permission to work with. The greater your level of security, the more populated your tile menu.

If you click on a tile anywhere on the Homepage, a list of components (collection of folders and pages) will be displayed. For more general instructions on Homepages, please see QRG Using the Homepage Video.

Using the Credit to Cash Operations Homepage

There is a new Fluid Homepage that has been created for Accounts Receivable and Billing. This allows users to quickly perform certain tasks necessary for their roles. On this page, you may, depending on your security roles, see the following tiles:

  • Billing WorkCenter
  • Bill Entry
  • Billing Processes
  • Billing Exceptions
  • Invoices Incomplete Process
  • Items
  • AR Payments
  • Posting Errors
  • Customer Accounts
  • Unapplied Payments
Credit to Cash Operations homepage.

From the main Credit to Cash Operations homepage select the Fluid Tile for the following pages that will be helpful for day-to-day operations:

Billing

Expand or collapse content Billing WorkCenter

Please see the following QRG on Using Billing WorkCenter.

Expand or collapse content Bill Entry

Use the Bill Entry fluid tile to quickly navigate to:

Select an option on the left to open up the process/page area to the right.

Bill Entry page
Expand or collapse content Billing Processes

Use the Billing Processes fluid tile to quickly navigate to:

Select an option on the left to open up the process/page area to the right.

Billing Process page with the name highlighted. The Summary tab section is selected and highlighted.
Expand or collapse content Billing Exceptions

Use the Bill Exceptions fluid tile to quickly navigate to:

Select an option on the left to open up the process/page area to the right.

Billing Exceptions page
Expand or collapse content Invoices Incomplete Process

Use Incomplete Invoices Process fluid tile to quickly review invoices that are incomplete and require additional processing. From the invoice list, users can navigate directly to the billing process that needs to be completed using the Actions menu.

  1. Review the data provided in the table. Use the available filter options to narrow the data based on your preferred criteria and specifications.
    • Accounting Entry: Invoices requiring completion of the Invoices Not Integrated to GL process.
    • Accounts Receivable: Invoices requiring completion of the Invoices Not Integrated to AR process.
    • Budget Check: Invoices required completion of the Request Budget Check process. Note: Invoices that have not passed budget check will not post to the GL.
    • GL Journal: Invoices that have not gone through the nightly Journal Generate process to assign a BI journal ID#.
Incomplete Invoice Process page with the Process group expanded and highlighted in the task area. On the Pivot grid page, the Accounting Entry, Accounts Receivable, and Budget Check lines are highlighted. The Converted Invoice Amount totals are also highlighted.
  1. Select a bar in the graph to view detailed invoice information for that process group. The corresponding Incomplete Invoice Process list will then be displayed, showing detailed information for each invoice.
Incomplete Invoice process page with the name highlighted. The Actions column is highlighted and the 3 horizontal dots icon is highlighted.
  1. Use the Actions menu next to the invoice number to quickly navigate directly to the required billing process page and complete the invoice billing process.
Incomplete Invoice Process page with the name highlighted. The actions (3 horiztonal dots) icon is selected and highlighted show the Actions menu which is also highlighted.

Accounts Receivable

Expand or collapse content Items

Use the Items fluid tile to quickly navigate to:

  • Online Item Group Entry - Group Entry page
  • External Item Group Entry - Group Entry page
  • Review Items - All Items page
  • Groups Set To Post - Groups Set To Post page
  • Create Maintenance Worksheet - Create Worksheet page
  • Transfer Worksheet - Create Worksheet page
  • Refund Status - Refund Status page

Select an option on the left to open up the process/page area to the right.

Items page
Expand or collapse content AR Payments

Use the AR Payments fluid tile to quickly navigate to:

Select an option on the left to open up the process/page area to the right.

AR Payments
Expand or collapse content Posting Errors

Use the Posting Errors fluid tile to quickly navigate to:

  • Group Not Set To Post
  • Incomplete Deposits
  • Incomplete Payments
  • Online Items
  • External Items
  • Worksheet
  • Transfer
  • Payment

Select an option on the left to open up the process/page area to the right.

Posting Errors page
Expand or collapse content Customer Accounts

Use the Customer Accounts fluid tile to quickly navigate to:

  • Account Overview
  • Customer Activity
  • Customer History
  • Item List
  • View/Update Item Details

Select an option on the left to open up the process/page area to the right.

Customer Accounts page
Expand or collapse content Unapplied Payments

Use the Unapplied Payments tile to view a summary of the total amount and number of unapplied payments, including payments that may still be in Processing status. To correct and complete unapplied payments, navigate to Accounts Receivable > Payments > Review Payments > Incomplete Deposits.

  • If no data is displayed in the tile, make sure My Preferences are configured for the appropriate Business Unit. Another possibility is that there are no incomplete colleges associated with that Business Unit.
Unapplied Payments page.
Expand or collapse content Unapplied Payments Preferences

If no data is displayed on the Unapplied Payments tile, verify that My Preferences are configured for the correct Business Unit.

  1. Select the three vertical ellipsis menu in the top-right corner of the ctcLink page. Then, select My Preferences.
Credit to Cash Operations page with the three vertical elipses icon selected in the top right of the ctclink page. The My Preferences link is also highlighted.
  1. On the My Preferences page, click the Receivables drop-down menu and select Unapplied Payments.
  2. On the Unapplied Payments Data Selection page, enter the appropriate Business Unit, then click Save.
My Preferences page with the Unapplied Payments page in the work area. The Receivables task section is expanded and highlighted showing the Unapplied Payments link. The Save button is highlighted within the work area.

Video Tutorial

The video below demonstrates the process actions described in the steps listed above. There is audio and closed captions included with this video. Select the play button to start the video.

Video Tutorial via Panopto

View the external link to Credit to Cash Operations Homepage. This link will open in a new tab/window.

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