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Local Triage and Support Management Planning Guide

Purpose:  Use this document as a guide to help colleges determine the best approach to manage issues reported by ctcLink users, perform initial local triage prior to requesting SBCTC Customer Support assistance, and handle escalation and communication related to these issues after Go-Live.

Audience: Implementing and ctcLink College Help Desk Staff

The link below provides access to a preview of the business processing guide. Some of the document formatting may be lost in the preview mode. To view document in it’s entirety, select the download icon (down arrow with a line underneath) on the right side of the document to download the planing guide.

Local Triage and Support Management Planning Guide