Okta - Resetting Your ctcLink Password/Unlock Account

Purpose: Use this document as a reference for resetting your password or unlocking your account in ctcLink.

Audience: College Faculty, Staff and Students.

If you experience any issues with sign on credentials, user names, passwords or student ID numbers, please contact your college Help Desk and/or college Advisor.

Note: Ensure that pop-up blockers are disabled in your browser.

Note: Both phone number fields are not required fields during the account activation process.

Expand or collapse content Reset Password
  1. Navigate to the myaccount Sign-In page (https://gateway.ctclink.us or https://myaccount.ctclink.us).
  2. The ctcLink ID input field is available.
  3. Two additional links display at the bottom of the Sign In box.
    1. Unlock Account
    2. Help
  4. Enter your ctcLink ID and then select the Next button.
  5. Two additional links display under the Password entry field.
    1. Reset Password
    2. Back to sign in
  6. Select the Reset Password link at the bottom of the Verify with your password box.
  7. Once you select the Reset Password link, the Reset your password box will display. Select which recovery method you would like to use to reset your password.

Note: Password recovery options can only be used if they were added and verified when your account was created.

For help troubleshooting issues regarding resetting your ctcLink password, please contact your college help desk.

Expand or collapse content Reset Password Via Google Authenticator
  1. When prompted for multi-factor authentication (MFA) or extra verification, select Google Authenticator from your list of available security methods.
  2. Open the Google Authenticator app on your mobile device.
  3. Locate the 6-digit code listed for your Okta account and enter it into the prompt.
  4. Enter your new password in both password fields.
  5. Select Reset Password or Change Password to complete the process.
Expand or collapse content Reset Password Via Okta Verify
  1. Open your organization's Okta sign-in page and log in to the Okta End-User Dashboard.
  2. Select your username in the upper-right corner and then select Account Settings.
  3. Navigate to the Change Password section and enter your Current password, your New password, then confirm the new password.
  4. Select the Change Password button.
Expand or collapse content Reset Password Via Phone
  1. Next to the Phone option, choose the Select button.
  2. In the Verify with your phone box, there are two options:
    1. Receive a code via SMS
    2. Receive a voice call instead
Expand or collapse content Reset Via SMS Text
  1. Select the Receive a code via SMS button.
  2. The code is sent to your phone. Enter the code then select the Verify button.
  3. The Reset your ctcLink password page displays with listed password requirements.
  4. Enter your new password into the New password field.
  5. Enter your new password again into the Re-enter password field.
  6. Select the dark blue Reset Password button.
Expand or collapse content Reset Via Voice Call
  1. Select the dark blue Reset via Voice Call button.
  2. The voice call will provide the code, repeating it twice.
  3. Once you receive the verification code, enter it into the Enter Code field and select the Verify button.
  4. The Reset your password page displays with listed password requirements.
  5. Enter your new password into the New password field.
  6. Enter your new password again into the Re-enter password field.
  7. Select the dark blue Reset Password button.
Expand or collapse content Reset Password Via Security Key/Biometric Authenticator
  1. Open your organization's Okta sign-in page and log in to the Okta End-User Dashboard.
  2. Select your username in the upper-right corner and then select Account Settings.
  3. Navigate to the Change Password section and enter your Current password, your New password, then confirm the new password.
  4. Select the Change Password button.
  5. If prompted to re-verify or set up your security methods/passkeys, select Set up under Security Key or Biometric Authenticator.
  6. Choose your storage location (such as Google Password Manager, iCloud Keychain, or your device profile) and confirm with your biometric scanner, touch ID, or PIN.
Expand or collapse content Unlock Account
  1. Navigate to the myaccount Sign-In page (https://gateway.ctclink.us or https://myaccount.ctclink.us).
  2. Select the Unlock Account link from the main sign-in page.
  3. The Authenticate box will display. Enter your ctcLink ID and then select the Next button.
  4. The Unlock Account box will display. Select which verification method you would like to use to unlock your account.

Note: Unlock Account options can only be used if they were added and verified when your account was created.

For help troubleshooting issues regarding unlocking ctcLink account, please contact your college help desk.

Expand or collapse content Unlock Via Google Authenticator
  1. Select Google Authenticator from the list of available security or recovery methods.
  2. Open the Google Authenticator app on your mobile device, find the temporary 6-digit verification code associated with your Okta account, and type it into the Okta prompt.
  3. Once the code is verified, your account will be unlocked, and you can proceed to sign in with your credentials.
Expand or collapse content Unlock Via Okta Verify
  1. Select Okta Verify rom the list of available security or recovery methods.
  2. Complete the prompt using Okta Verify on your mobile device by selecting Yes, It's Me on a push notification or entering the code shown in the app.
  3. Once Okta confirms the verification, your account will unlock and you can sign in again.
Expand or collapse content Unlock Via Phone
  1. Next to the Phone option, click Select.
  2. In the Verify with your phone box, there are two options:
    • Receive a code via SMS
    • Receive a voice call instead
Expand or collapse content Unlock Account Via SMS Text
  1. Select the Receive a code via SMS button.
  2. The code is sent to your phone. Enter the code then select the Verify button.
  3. The Verify with your password page displays.
  4. Enter your password to be signed into ctcLink.
Expand or collapse content Unlock Account via Voice Call
  1. Select the dark blue Reset via Voice Call button.
  2. The voice call will provide the code, repeating it twice.
  3. Once you receive the verification code, enter it into the Enter Code field and select the Verify button.
  4. The Verify with your password page displays.
  5. Enter your password to be signed into ctcLink.
Expand or collapse content Unlock Via Security Key/Biometric Authenticator
  1. Select Security Key or Biometric Authenticator from the list of available security or recovery methods.
  2. Complete the Biometric or Key Gesture:
    • For Biometrics (e.g., fingerprint, facial recognition, Touch ID, or Windows Hello): Scan your fingerprint or face when your device or browser prompts you.
    • For a Physical Security Key (e.g., YubiKey): Insert the security key into your device and tap/touch the button on the key.
  3. Once verification succeeds, Okta will display a confirmation message that your account is unlocked, allowing you to sign back in with your credentials.

2 Comments

Janet Hoppe-Leonard

When I re-set my password will there be one password that I use for text, email, voicemail and to get into CTC link to do paperwork or will I have 4 different passwords - one for text, one for email, one for voicemail and one to get into CTCLink?

Tanjagay Martin

Hi Janet, Thank you for your question. Resetting your password will allow you to access ctcLink's production environment. If your college has requested that you reset your text, email, and voicemail password(s), please contact your local helpdesk.~Tanjagay Martin | CS Core Trainer

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