Navigation: Financial Aid > File Management > ISIR Import > 2023-2024 Suspense Management

1. The ISIR Susp Management 23/24 search page displays.
2. Enter the Student Social Security # or Student ID.
3. Select the Search button.
4.  The ISIR Suspense Management 23/24 page displays.
5. Select the ISIR Load Information link at the bottom of the page to view the load and match information.

6. The View ISIR Load Information page displays the Load Information and School Choices.

7. The system searches on the match built in ctcLink by reviewing personal data until it finds a match.  When the search and match process runs, the program starts with the first order number and moves through the order numbers until it finds a match.  It does this with the search parameters built into ctcLink.
   1. A search parameter is a set of one or more search rules that are ordered sequentially with the lowest (or first) search order level as the most restrictive, and the highest (or last) search order level as the least restrictive.
8. The Load Information shows what level a student’s ISIR matched on in the system.
9. The example student shows a match of 10 resulting from matching on the following criteria:
   1. SSN,
   2. DOB,
   3. Last Name,
   4. First Name  (See Below)
10. The ISIR Inst SearchMatch table houses the parameters set to match an incoming ISIR to a student’s institutional record through their admissions data.
11. If the student exists and a match is made, a match level number will be assigned.
12. If no match is made on the match level number with the update selected, then the ISIR is suspended.
13. A Search/Match can be performed by selecting the Search Match link at the bottom the ISIR Suspense Management 23/24 page.
14. The Search/Match page displays.
15. Choose a Search Type of Person
16. Select a Search Parameter of FA_ISIR_LOAD
17. Select the Search button.
18. The Search Criteria page displays.

19. Use the Search Result Rule: PSCS_TRAD_RESUL (Person Traditional Results).
20. In the Search Criteria section, enter:
    1. The student’s SSN in the National ID field  
    2. Populate the Date of Birth
    3. Enter the Last Name
    4. Enter the First Name
21. Select the Search button. The Search Results page displays.

22. Additional error messages include:
    1. EFC Mismatch – Controlled through configuration.
    2. Duplicate SSN Indicated – Student has multiple ISIR transactions with the same SSN but different bio/demo information.
    3. ISIR Tran Number Out of Sequence – The student has multiple ISIR transactions loaded into ctcLink out of sequence.
    4. Empl ID Not Found - The student does not have an Empl ID in the system.
    5. Review St - The View Packaging Status Summary page is set to complete.
    6. Verification Complete - The Verification status on the View Packaging Status Summary page is complete.