Understanding ISIR Search/Match

Purpose: Use this document as a reference for how to understand ISIR Search/Match in ctcLink.

Audience: FA Counselor/Technician.

You must have at least one of these local college managed security roles:

  • ZD FA Director
  • ZD FA ISIR Data Mgmt
  • ZZ FA ISIR Data Mgmt
  • ZZ FA ISIR Processor

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Understanding ISIR Search/Match

Navigation: Financial Aid > File Management > ISIR Import > 2023-2024 Suspense Management

  1. The ISIR Susp Management 23/24 search page displays.
  2. Enter the Student Social Security # or Student ID.
  3. Select the Search button.
  4.  The ISIR Suspense Management 23/24 page displays.
  5. Select the ISIR Load Information link at the bottom of the page to view the load and match information.
ISIR Suspence Management 23/24 page
  1. The View ISIR Load Information page displays the Load Information and School Choices.
View ISIR Load Information page
  1. The system searches on the match built in ctcLink by reviewing personal data until it finds a match.  When the search and match process runs, the program starts with the first order number and moves through the order numbers until it finds a match.  It does this with the search parameters built into ctcLink.
    1. A search parameter is a set of one or more search rules that are ordered sequentially with the lowest (or first) search order level as the most restrictive, and the highest (or last) search order level as the least restrictive.
  2. The Load Information shows what level a student’s ISIR matched on in the system.
  3. The example student shows a match of 10 resulting from matching on the following criteria:
    1. SSN,
    2. DOB,
    3. Last Name,
    4. First Name  (See Below)
  4. The ISIR Inst SearchMatch table houses the parameters set to match an incoming ISIR to a student’s institutional record through their admissions data.
  5. If the student exists and a match is made, a match level number will be assigned.
  6. If no match is made on the match level number with the update selected, then the ISIR is suspended.
  7. A Search/Match can be performed by selecting the Search Match link at the bottom the ISIR Suspense Management 23/24 page.
  8. The Search/Match page displays.
  9. Choose a Search Type of Person
  10. Select a Search Parameter of FA_ISIR_LOAD
  11. Select the Search button.
  12. The Search Criteria page displays.
Search Criteria page
  1. Use the Search Result Rule: PSCS_TRAD_RESUL (Person Traditional Results).
  2. In the Search Criteria section, enter:
    1. The student’s SSN in the National ID field  
    2. Populate the Date of Birth
    3. Enter the Last Name
    4. Enter the First Name
  3. Select the Search button. The Search Results page displays.
Search Results page

Note: The "Person Organization Summary" link under the Additional Information tab links to HCM. This link is non-functional for staff who do not have access to employment records in HCM. HCM employment records are not necessary to run Search/ Match.

  1. Additional error messages include:
    1. EFC Mismatch – Controlled through configuration.
    2. Duplicate SSN Indicated – Student has multiple ISIR transactions with the same SSN but different bio/demo information.
    3. ISIR Tran Number Out of Sequence – The student has multiple ISIR transactions loaded into ctcLink out of sequence.
    4. Empl ID Not Found - The student does not have an Empl ID in the system.
    5. Review St - The View Packaging Status Summary page is set to complete.
    6. Verification Complete - The Verification status on the View Packaging Status Summary page is complete.

Video Tutorial

The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.

View Tutorial Via Panopto

View the external link to Understanding ISIR Search Match - No Audio. This link will open in a new tab/window.


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