Void a Receipt
Purpose: Use this document as a reference for voiding a cashiering receipt in ctcLink.
Audience: Student Financials Staff.
You must have at least one of these local college managed security roles:
- ZZ SF Head Cashier
If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.
Note: You can void receipts only for an open business date. If you want to void a receipt for a past business date, you must reopen the cashiering office for that business date. Please refer to the Reopen Cashier Office QRG.
Note: Supervisors will view receipts for their direct reports; cashiers will only see receipts created by their User ID.
This process is not intended to be run past 30 days, if you plan on running for more than 30 days please submit a ticket to SBCTC SF Support prior to starting the process.
Navigation: Student Financials > Cashiering > Cash Management > Void Receipts - Cashier OR Void Receipts- All
- The Void Receipts search page displays.
- Enter or search for the Business Unit.
- Enter or search for Cashier’s Office.
- Selectthe Search button.
- Select the appropriate Cashier's Office link and the Void Receipts page displays.
- All transactions made in that cashiering office display.
- Locate the appropriate line and select the Void button. The Enter Void Reason page displays.
- You must always select a reason code a Void Reason Code.
- Select the OK button and the Void Receipts page displays.
- If you receive a warning message stating "This receipt has been interfaced to GL", click Yes.
10. Notice that the Status is 'Voided,' the Void Code is displayed, and the Void button is no longer available for that receipt. The page for the method of payment processing will now display.
11. Process complete.
You may now go back to the method of payment processing and re-post, as necessary.
The following combinations will result in different GL Run reason on query QCS_SF_E215_DPT_GL.
Selecting Yes and then Generating Cashiering Entries will result in Reversal Generated
Selecting Yes and NOT running Generate Cashing Entries will result in Awaiting Reversal
Selecting No and running Generating Cashiering Entries will result in Reversal Not Needed
Selecting No and NOT running Generating Cashiering Entries will result in Reversal Not Needed
Not Interfaced will display when the receipt is voided the same day or when no reason code is selected. The Generate Cashiering Entries will pick up the transactions without a reason code selected when it's run for the day.
Video Tutorial
The video below demonstrates the process actions described in the steps listed above. There is no audio included with this video. Select the play button to start the video.
View Tutorial Via Panopto
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