The Collections process begins as an internal pre-collection process to properly document and notify the student prior to sending them to an outside collection agency or writing them off. This collection of processes includes the: aging & viewing of past due receivables, assigning and processing of past due notices, how to assign someone on a collection agreement, how to write-off an individual account, and the concept of creating an extract to send to an external collections agency.

Printable View of CF.012 SF Collections

The FIRST step in the testing process for SF Collections:

CF.012.1 Enrollment

Collections Walk Through Recording

UAT Walk Through Slide Deck