Student Financial Responsibility Agreement (SFRA): Roles and Responsibilities
Purpose: This document outlines the key responsibilities and designated roles essential to the effective operation of the SFRA process.
Audience: Staff processing and communicating the SFRA process.
The State Board Student Financials Team will be responsible for managing the below listed mass assign/release SFRA jobs in ctcLink through which most students will be processed. This task includes monitoring the jobs account for completion. Additional tasks will include updating verbiage/language and updating the activity guide as needed.
Mass Assign Job
- Assign newly term active students the SFRA service indicator (SFA hold)
- Assigns service indicator to students registered w/ no SFRA on file for academic year (fall through summer)
- Timing = Daily at 12:00pm & 8:00pm
Mass Release Job
- Releases previous term active SFA service indicators on students not registered.
- Timing = Daily 9:00 pm.
Manual Batch Assign Agreements Job
- Job to update ctcLink that a paper SFRA has been signed/received & assigns the activity guide (works off existence of the BFC service indicator).
- Timing = Daily at 8:00 pm.
Manual Batch Assign Agreement Complete
- Job to update ctcLink that a paper SFRA has been signed & completes the activity guide (works off the existence of the BFC service indicator).
- If the student has an outstanding SFA hold, this process will also be released.
- Timing = Daily 8:30pm.
College staff will be responsible for updating ctcLink when paper forms are submitted, reviewing & working exception reports, and assigning/releasing service indicators.
Manual assign job
- Receive paper/signed copy of SFRA and update student's account with BFC Service Indicator.
- Staff may enter service indicators individually or in mass update via spreadsheet.
- Retain SFRA paper copy per college retention processes.
Manual assign job option 2
- Assign student SFA Service Indicator in ctcLink to allow student to accept through their student portal.
Manual Release Service Indicator
- Release SFA Hold (if completed agreement).
Useful Queries
- QCS_SF_SFRA_SIGN_STATUS (Who has agreed)
- QCS_SF_SFRA_EXCEPTIONS (List without with the SFA & exception listed)
- CTC_SR_SERVICE_INDICATOR (Identify students with unsigned/active SFA)
Collection Agency extracts are still in development.
Student Communications
- Share the SFRA process with students using the 3C communication process or local preferred method.
Reminder: Student populations that are included to be exempted from receiving the SFA service indicator are students under 18 years of age, Department of Corrections, and students taking 100% Continuing Ed Classes.
Students will be responsible for understanding and signing the SFRA terms & conditions within their ctcLink account or via paper/printed copy once per academic year (summer through spring) per college attended.
In ctcLink
<Link to Student QRG>
Outside ctcLink
- College will provide a paper version of SFRA, student will sign and submit to designated college staff.
- Timing = College campus open hours
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