• We are continuing to work towards resolving the bug that is plaguing cashier’s offices with the inability to print receipts. Currently, we are testing the fix as it impacts all 3 pillars in ctcLink. We will continue to provide updates. The workaround has been attached to this message.

• This session covers some of the most pertinent components of Student Financials ctcLink configuration and is a must watch if you need a reminder on the following topics: item type classification, item type trees, charge priority list basics & resources, SF Term Default, payment overall priority and common application issues.
• Link to Canvas Pillar Work Sessions (in the Student Financials 2025)

• Please take care & attention when rolling plans/contracts to new terms and to consider the following points & fields:
  • Do the plan/contract descriptions accurately reflect the term and/or external orgs?
  • Were all the fields associated with the term properly updated?
  • For payment plans active in self-service, were the start and end dates commensurate with the other pertinent dates within the set-up tabs 1 & 2?

• It’s about time to update the interface (connector) between Nelnet & ctcLink.
  • We’ve successfully worked with Nelnet on testing the latest version of their connector which will include new features like service indicators for terminated agreements, past due balance payment plans, and international student payment plans.
  • Due to the timing of current image updates along with finding that sweet spot between terms, the upgrade is estimated to be in production in May 2025. For more details, contact your Nelnet account manager in preparation for the May deployment.
• Nelnet - set up new payment plans - in the past we accepted emails but now we have a SW request type of “Nelnet”. Please submit a ticket so we can track this important work. ctcLink Support > Student Financials > SF: NELNET
• Nelnetexperienced a disruption of connectivity this past week and we’re pleased to announce that all services appear to be working properly again. Thank you to the members of the State Board & Nelnet Teams that stayedon late to resolve the issue.

• How well are you working past due student account balances?
  • The ctcLink collections processes will help to bring in past due monies. Please submit a ticket (ctcLink Support > Student Financials > SF: Collections and we can assist with either setting you up or reviewing your processing.
• If you haven’t heard  we can also work with you to establish a job recurrence that will look for null/blank due date values (01/01/2500 is the null date) and update the due date to match the effective date (including refund lines). This helps to make sure all charges are included in those important past due notifications. If you’re interested, check out/test in PCD the query QCS_SF_ITEM_CHARGE_NO_DUE_DATE (SF charges without a due date.)
  • Pop in a ticket and we’ll help/answer any questions on this task.
• 1% past due interest
  • The functionality and configuration have not yet been finalized, and we’ll be gathering additional input from both colleges and State Board business operations before moving forward.

• Make the best use of the item type spreadsheet available in Solar Winds. If you have a large number of item types that need to be created or updated, please submit one ticket with one spreadsheet containing all requested updates.
• If you have any questions or unique circumstances, please reach out to the SF Team to discuss your needs. This will help us support your college while maximizing the use of systematic updates in ctcLink.

Thursday, May 15

• Mark your calendars!

• The SF Team would like to offer time to work together on stubborn tickets and processes in ctcLink to your SF Team. Please send a message to [email protected] and we’ll find time to give you undivided attention to venture through any stubborn problems in ctcLink.

• Please take a moment to review whether recent staff turnover has affected your college’s contacts for the following key responsibilities. If there have been any changes, kindly send updated contact information to [email protected]:
  • Item type approvers (Finance and Financial Aid)
  • Duplicate ID resolution
  • Cybersource payment platform
  • Nelnet payment plan coordination

We appreciate your time and energy in working with us on so so many important issues that impact the students in Washington. As always, if you have any questions or concerns, please don’t hesitate to reach out to us at [email protected].

-Your State Board SF Team