Refunds are processed to return student's   credit balance to student. Refunds can be processed on demand.   For a customer, when total payments are in excess to the charges, those excess payments are reflected on customer accounts as credit baance and they get picked up for being refunded back to the customer.

Refund process picks up only those credit balances which are flagged as refundable in item type setup

Printable View of CF.011.3 Manage Refunds Flow Diagram

***Note- Before Refunds can be processed:

• For AP Refunds- (CF.011.3.1 and/or CF.011.3.2, CF.011.3.3)
  • Students must have payments applied to their accounts (Cashiering)
  • Students must have been dropped from some or all classes
    • QRG for Dropping- 9.2 Dropping Student Enrollment
• For CyberSource Refunds: (CF.011.3.1 and/or CF.011.3.2, CF.011.3.4, CF.011.3.5)
  • Students must have payments applied to their accounts (Self-Service)
  • Students must have been dropped from some or all classes
    • QRG for Dropping- 9.2 Dropping Student Enrollment
• For BankMobile (FA Refunds): (CF.011.3.1 and/or CF.011.3.2, CF.011.3.6)
  • Financial Aid Batch Disbursement must be processed (execute in UAX due to FA testing only in this environment)

• CF.011.3.1 Processing Student Refunds (Individual)
  • Creating, Reviewing and Cancelling a Refund for an Individual Student

Or

• CF.011.3.2 Creating Batch Refunds
  • Processing Batch Refunds
• CF.011.3.3 Run AP Direct Deposit (Create Refund Vouchers)
  • AP Refund Interface
• CF.011.3.4 Creating ePayment Refunds
  • Refunding ePayments (CyberSource)
• CF.011.3.5 Send Resulting Data to Cybersource
  • Refunding ePayments (CyberSource)
•  CF.011.3.6 Creating HigherOne Refunds
  • BankMobile (Higher One) Processing

CF.011.3.1 Processing Student Refunds

• Users will be running refunds for "Single Student".

CF.011.3.2 Creating Batch Refunds

• User will be running the Batch process. Refunding the student population based on selection criteria, will process refund for all students with Credit Balances

CF.011.3.3 AP Voucher Direct Deposit

• Once Refunds have been processed, users will run AP Vouchering process to send transactions over to Accounts Payable for Vouchering.

CF.011.3.4 Creating ePayment Refunds

• Users will process ePayment refund to refund all credit card balances back to student

CF.011.3.6 Creating HigherOne Refunds

• Users will process HigherOne refund to refund all Financial Aid credit balances back to student via HigherOne process

None

CF.011.2 Tuition Calculation

CF.011.4 SF Transactions to General Ledger