9.2 Message Center - Delete Messages

Purpose:  Use this document as a reference for how to delete Message Center messages in ctcLink.

Audience:  Student Services staff.

You must have at least one of these local college managed security roles:

  • ZZ HP Msg

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

There is not a way to recover or view deleted messages.

Delete Messages

Navigation:  NavBar > Navigator > HighPoint > Message Center > Processes > Delete Threads

  1. The Delete Threads run control ID search page displays.
  2. Select the Add a New Value tab.
  3. Enter Run Control ID.
  4. Select Add.
Delete Threads Add a New Value tab
  1. The Delete Threads page displays.
  2. Search Filters Identify as much of the message information as possible as described in sections below.   * fields are required.
    1. Institution: Select from drop-down
    2. Department: Select from drop-down
    3. Additional Search Options: All other fields are optional, users can search by read/unread status, student name, ID, etc.

It is important to input the Subject exactly as used in the message.  If message details are blank it will delete ALL messages that meet that criteria.  Use the Open Thread Inquiry button to view all messages that meet the criteria defined before deleting the messages

  1. Thread Information:  All fields in this section are optional
    1. Status
      1. Open status indicates that the student has sent a reply and the thread is pending a response.  
      2. Closed status allows users to view previously sent messages that did not allow students to respond or there is not a response needed.
    2. Created By: Input the ID of the person who sent the messages
    3. Created On: Add date and time details as available
  2. Student Information: All fields in this section are optional
    1. Student ID
    2. First Name
    3. Last Name
  3. Letter Code Information All fields in this section are optional and only used in connection with the Send Messages batch process
    1. Function
    2. Category
    3. Context
    4. Letter
  4. Show Thread Count: Click this button to get a count of messages to be deleted
  5. Open Thread Inquiry: Click this button to open the Thread Inquiry page to view threads before they are deleted
  6. Report Only: If this box is selected the process will only pull a report and not delete the threads
  7. Select Run.  Please refer to the Process Scheduling QRG for instructions.
Delete Threads page
  1. When the Process Monitor's  Run Status = "Success" and the Distribution Status = "Posted", the process has been completed.
  2. To verify student messages deleted,  you can view that the message no longer appears for specified students in the Student Services Center.  

You must have at least one of these local college managed security roles:

  • ZD CC Personal Info Student
  • ZD CC Personal Info Student
  • ZZ CC Pers Info NID Update
  • ZZ CC Personal Info Student

If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.

Navigation:  NavBar > Navigator > Campus Community > Student Services Ctr (Student)

Message Center page
  1. Process complete.

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