9.2 Message Center - Sending an Individual Student Message without a Template
Purpose: Use this document as a reference for how to send an individual student message using Message Center in ctcLink.
Audience: Student Services Staff.
You must have at least one of these local college managed security roles:
- ZD HP Msg Center User
- ZZ HP Msg Center Config
- ZZ HP Msg Center User
If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.
Sending a Message without a Template
Navigation: NavBar > Navigator > HighPoint > Message Center > Create a Thread
- The Create a New Thread page displays.
- Enter Student ID.
- Select Add.
- The Create a New Thread page displays.
- Input the required information:
- Institution: Select from drop down list
- Department: Select Department that is sending the message.
- Regarding: Select the general message area.
- Subject: Input the specific message subject.
- Allow Replies: Selecting this check box will allow the student to respond to the message via the Message Center interface. (*See QRG on managing message center replies).
- Expire Thread: Select this check box to enable the ability to set expiration parameters. Indicate the specific Amount of Time or Fixed Date after which the message will be expired and automatically removed from the student’s Message Center inbox. Expired messages can still be viewed on the student’s record on the Search for Threads staff page.
- Enter the message.
- To attach an image (optional), select the Image icon.
- Upload desired image files by using the Upload tab.
- Add alternative text to all images by using the Image Info tab after images have been uploaded.
- Select Save.
You must have at least one of these local college managed security roles:
- ZC CC Personal Info Student
- ZD CC Personal Info Student
- ZZ CC Pers Info NID Update
- ZZ CC Personal Info Student
- ZZ SS Advisor
- ZZ SS Faculty
If you need assistance with the above security roles, please contact your local college supervisor or IT Admin to request role access.
- To verify student messages sent/received users can view the messages in the Student Services Center. (Navigation: NavBar > Navigator > Campus Community > Student Services Ctr (Student)).
- Unread messages will display as Unread.
- Process complete.
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